Infovista, the global leader in network lifecycle automation, announced that it has completed the acquisition of Empirix, a Thoma Bravo portfolio company. Continue reading Infovista acquires Empirix
Monthly Archives: April 2021
Playvox Launches Global Channel Partner Program to Meet Increasing Market Demand
Playvox, the leading CRM-connected omnichannel contact centre provider of workforce engagement solutions, announced the launch of its global Channel Partner Program and named Carver Matheidas, Vice President of Channels. Continue reading Playvox Launches Global Channel Partner Program to Meet Increasing Market Demand
Calabrio Unlocks Voice of the Customer Business Intelligence that fuels the Modern Enterprise with Newly Launched CXI Solution
Calabrio, the customer experience intelligence company, announced the availability of Enterprise Customer Experience Intelligence (CXI) to better connect and elevate the modern enterprise with voice of the customer business intelligence. Continue reading Calabrio Unlocks Voice of the Customer Business Intelligence that fuels the Modern Enterprise with Newly Launched CXI Solution
NICE Revolutionizes Digital Smart Self-Service with the Launch of CXone Expert Following the Acquisition of MindTouch
NICE announced the launch of CXone Expert, following the acquisition of MindTouch Inc., a San Diego-based leader in cloud-based knowledge management software for customer experience. Continue reading NICE Revolutionizes Digital Smart Self-Service with the Launch of CXone Expert Following the Acquisition of MindTouch
RingCentral Rapidly Expands Capabilities of RingCentral Video
RingCentral, a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact centre solutions, announced a range of new video and team messaging capabilities to enhance online meetings and enable people to effectively communicate and collaborate from anywhere. Continue reading RingCentral Rapidly Expands Capabilities of RingCentral Video
New Study Finds Majority of Organizations will Maintain Remote or Hybrid Contact Centres
A new Forrester Consulting study, commissioned by CallMiner, the leading provider of speech and customer interaction analytics, explores how contact centre leaders are increasingly prioritizing the experiences of customer service representatives (CSR) to improve customer experience (CX). Continue reading New Study Finds Majority of Organizations will Maintain Remote or Hybrid Contact Centres