Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, announced the completion of its acquisition of Calabrio, the customer experience intelligence company. Continue reading Thoma Bravo Completes Acquisition of Calabrio
Monthly Archives: April 2021
Sitecore Completes Acquisition of Boxever
Sitecore®, the global leader in digital experience management software, announced that it has completed its acquisition of Boxever Ltd., a SaaS-based Customer Data Platform providing decisioning and experimentation. Continue reading Sitecore Completes Acquisition of Boxever
Anywhere365® Launches Attendant Console for Microsoft Teams
Anywhere365®, the largest cloud dialogue management platform for the Microsoft 365 ecosystem, extends its family of products with the Anywhere365® Attendant Console for Microsoft Teams. Continue reading Anywhere365® Launches Attendant Console for Microsoft Teams
Goodyear Rolls Out Digital Customer Service with eGain
eGain, the leading cloud platform for customer engagement automation, announced that The Goodyear Tire & Rubber Company has deployed eGain for digital-first, omnichannel customer engagement. Continue reading Goodyear Rolls Out Digital Customer Service with eGain
Jacada Partners With CallMiner to Coach Agents and Automate Tasks Using Agent Assist
Jacada, the leading provider of real-time agent assist solutions, has announced a new strategic technology partnership with CallMiner, the leading provider of speech and customer interaction analytics. Continue reading Jacada Partners With CallMiner to Coach Agents and Automate Tasks Using Agent Assist
Zoom Announces $100 Million Zoom Apps Fund
Zoom Video Communications, announced the Zoom Apps Fund, a new $100 million venture fund created to stimulate growth of Zoom’s ecosystem of Zoom Apps, integrations, developer platform, and hardware. Continue reading Zoom Announces $100 Million Zoom Apps Fund