After numerous joint references, the French service company NXO and the German software and cloud provider ASC Technologies AG are now taking the next step by launching a new offering to address the compliance challenges of cloud-hosted communications solutions. Continue reading NXO and ASC Join Forces to Address Compliance Challenges of Cloud Collaboration
Monthly Archives: June 2021
Emplifi Enters Customer Experience Market, Unifying Marketing, Commerce and Customer Care to Smartly Address CX through AI
Today the combined company of Astute Solutions and Socialbakers announced its new brand name, Emplifi. The launch of Emplifi, an Audax backed Customer Experience (CX) platform, brings together over 20 years of experience, global operations, and a customer base of 7,000 top global brands, to give organizations the tools they need to connect social media marketing, customer care, and social commerce to address critical customer experience gaps. Continue reading Emplifi Enters Customer Experience Market, Unifying Marketing, Commerce and Customer Care to Smartly Address CX through AI
New Global Rackspace Technology Survey Underscores Business Benefits of Modernizing Applications to Improve Customer Experience
Rackspace Technology®, a leading end-to-end multicloud technology solutions company, announced the results of a global survey revealing that, in addition to allowing products and services to stand out, modernizing technology and applications to improve customer experiences drives real-world, bottom-line benefits. Continue reading New Global Rackspace Technology Survey Underscores Business Benefits of Modernizing Applications to Improve Customer Experience
Zappix Launches Agent Assist Solution to Accelerate Contact Center Interactions
Zappix, the leading AI-Powered Mobile On-Demand Customer Service and Visual IVR solutions provider, announced it has launched an Agent Assist solution aimed at reducing Average Handle Time and improving the time to successful resolution. Continue reading Zappix Launches Agent Assist Solution to Accelerate Contact Center Interactions
BT Secures £2 Million in Cost-Savings by Democratising Data with Qlik
Qlik® announced that BT, the UK’s largest fixed line broadband and mobile service provider, has successfully democratised data with the Qlik® analytics platform to drive improved business outcomes. Continue reading BT Secures £2 Million in Cost-Savings by Democratising Data with Qlik
Talkdesk Helps Cabify Fuel Driver Engagement
Talkdesk®, the global customer experience leader for customer-obsessed companies, has been chosen by Cabify, the leading multi-mobility company in Spain and Latin America, as its driver contact centre provider. Talkdesk will supply voice and automation services to Cabify’s team of contact centre agents, to better support and onboard its growing network of drivers. Continue reading Talkdesk Helps Cabify Fuel Driver Engagement