Jio Haptik Technologies Limited, one of the world’s largest conversational AI companies and a subsidiary of Reliance Jio Platforms, announced the launch of AI Agent Assist, an AI-powered virtual assistant that empowers agents with the information they need to resolve queries more effectively and efficiently. Continue reading Haptik launches AI Agent Assist to improve agent performance and drive better customer experiences →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that its Vonage Contact Center (VCC) solution is now Chrome Enterprise recommended. Continue reading Vonage Contact Center Is Now Chrome Enterprise Recommended by Google →

Puzzel, the leading innovator of cloud-based contact centre solutions, has set out its post-pandemic product strategy with the launch of a new product and features for customer service. Continue reading Puzzel sets out post-pandemic product strategy with new features for customer service →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has launched AI Virtual Assistant for its unified communications solution, Vonage Business Communications (VBC). Continue reading Vonage Launches AI Virtual Assistant for its UCaaS Solution to Deliver Enhanced, Self-Serve Capabilities →

CallMiner, a leading provider of conversation analytics to drive business improvement, announced it is enabling organizations to use the power of the CallMiner Eureka Platform with Microsoft Azure Speech to Text as a powerful, unified solution. Continue reading CallMiner Combines Conversation Analytics Platform With Microsoft Azure Speech to Text →