Arise Virtual Solutions (Arise), the worldwide leader in work-from-home customer support and Leader in Everest Group’s 2021 PEAK Matrix® Assessment for Work at Home Agent Customer Experience Management announced launch of its new Arise® Digital Companion tool. Continue reading Arise Virtual Solutions Reimagines CX With New Digital Companion
Monthly Archives: September 2021
Fonative’s Secure Agent Communicator Keeps Call Centers Up and Running
While many call centres have seen their workers returning to the office, at least for part of the work week, adoption of new technologies has allowed them also to shift work to home. As a result, Fonative®, the Compliant Communications® company, continues to see dramatic growth and adoption surrounding the usage of the Secure Agent Communicator™ since the start of the COVID-19 pandemic. Continue reading Fonative’s Secure Agent Communicator Keeps Call Centers Up and Running
Freshworks Helps Dunzo Delight its Customers with Faster Support as it Scales Revenue
Freshworks, a leading software company empowering businesses to delight their customers and employees, announced Dunzo, India’s leading quick commerce app, is using the Freshworks customer engagement (CX) software, Freshdesk™, to manage the surge in customer queries that comes with its rapid revenue and user growth in 2021. Continue reading Freshworks Helps Dunzo Delight its Customers with Faster Support as it Scales Revenue
AWS Shares New Business Momentum Milestones and Announces Three New Capabilities for Amazon Connect
Amazon Web Services (AWS), an Amazon.com, Inc. company, shared new business momentum milestones and announced three new capabilities for Amazon Connect that improve contact centre agent productivity and provide superior service by making customer interactions more effective, personal, and natural. Continue reading AWS Shares New Business Momentum Milestones and Announces Three New Capabilities for Amazon Connect
8×8 Introduces Frontdesk; New Unified XCaaS Experience Transforms The Receptionist Role For A Hybrid Workforce
8×8, a leading integrated cloud communications platform provider, announced general availability of 8×8 Frontdesk, a new 8×8 XCaaS (eXperience Communications as a Service) composed experience for high volume call handling. Continue reading 8×8 Introduces Frontdesk; New Unified XCaaS Experience Transforms The Receptionist Role For A Hybrid Workforce
Thankful Raises $12 Million in Series A Funding Led by Alpha Edison
Thankful, the AI platform powering the customer service revolution, emerges from stealth mode with the announcement of a $12 Million Series A Funding Round led by Alpha Edison. Other investors include Bonfire, Ten-One-Ten, Greycroft, Omega, and Miramar. Continue reading Thankful Raises $12 Million in Series A Funding Led by Alpha Edison