Puzzel, the leading European Contact Centre as a Service (CCaaS) provider, has announced the acquisition of Swedish digital engagement company Vergic. Bringing Vergic’s digital-first solutions into the Puzzel Customer Service Platform marks another milestone in the company’s vision to power the future of commerce with smart experiences. Continue reading Puzzel acquires Swedish digital engagement company Vergic
Monthly Archives: October 2021
Content Guru Updates Contact Centre Solution To Empower Agents and Improve Productivity
Innovator in cloud communications technology, Content Guru, has announced the release of new updates to its award-winning contact centre solution, storm®, including significant enhancements in accessibility, flexibility and ease of use. Continue reading Content Guru Updates Contact Centre Solution To Empower Agents and Improve Productivity
Twilio Enables Zoom2u to Provide Enhanced Customer Experience During Global Pandemic
Twilio, the leading cloud communications platform, announced that it enabled Zoom2u, an Australia-wide marketplace that connects customers to couriers, to provide a great customer experience during the global pandemic. Continue reading Twilio Enables Zoom2u to Provide Enhanced Customer Experience During Global Pandemic
Verizon Business and CareAR leverage 5G to transform service delivery and CX
Verizon Business and CareAR, a Xerox Company, announced a strategic partnership to transform the service and customer experience CareAR delivers. Combining Verizon’s 4G, 5G networks, and near real-time compute technology with CareAR’s augmented reality and AI-based platform, technicians can remotely and proactively resolve service issues faster, smarter and more safely, leading to a more efficient customer experience. Continue reading Verizon Business and CareAR leverage 5G to transform service delivery and CX
Verint Named a Leader for Voice of the Customer Platform in Research Firm Evaluation
Verint® announced that Quadrant Knowledge Solutions has named Verint’s Experience Management a top performer and technology leader in the 2021 SPARK Matrix Analysis of the Global Voice of the Customer (VoC) Platforms Market. Continue reading Verint Named a Leader for Voice of the Customer Platform in Research Firm Evaluation
GoToConnect Recognized with 2021 Contact Center Technology Award from CUSTOMER Magazine
LogMeIn, Inc., a leading provider of cloud-based SaaS solutions such as GoToConnect, GoToMeeting, LastPass and Rescue, announced that TMC, a global, integrated media company, has named GoToConnect Contact Center as a 2021 Contact Center Technology Award winner, presented by CUSTOMER Magazine. Continue reading GoToConnect Recognized with 2021 Contact Center Technology Award from CUSTOMER Magazine