Genesys®, a global cloud leader in customer experience orchestration, and Google Cloud announced an expansion of their strategic partnership to help organizations connect customer support and experiences in a more distributed, digital world. Continue reading Google Cloud and Genesys Enable Organizations to Better Connect Customer Experiences
Monthly Archives: November 2021
TTEC Announces Regina Paolillo as Global Chief Operating Officer and Dustin Semach as Chief Financial Officer
TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced Regina Paolillo as its Global Chief Operating Officer, a newly created role and named Dustin Semach as the Company’s Chief Financial Officer. Both roles are effective immediately. Continue reading TTEC Announces Regina Paolillo as Global Chief Operating Officer and Dustin Semach as Chief Financial Officer
Kustomer Debuts New Customer Self-Service, Chatbot, Social CX, and SMS Features
Kustomer, the first CRM for personalized customer experiences, unveiled a wide range of new platform enhancements for chat, social and SMS customer service. New chatbot technology and analytics, social listening tools and automation will help brands meet the increased volume of customer service needs just in time for this year’s holiday shopping season. Continue reading Kustomer Debuts New Customer Self-Service, Chatbot, Social CX, and SMS Features
CleverTap Acquires Patch
CleverTap, the world’s leading user engagement and retention cloud, has completed the acquisition of Patch, a unique technology that enables businesses to brand and embed communication channels — including in-app voice, chat, and push notifications — directly into consumer apps. The terms of the deal have not been disclosed. Continue reading CleverTap Acquires Patch
Calabrio Hires New CFO as the Cloud WEM Leader Continues Accelerated Growth
Calabrio, the customer experience intelligence company, has appointed CJ Bernander as its new Chief Financial Officer, enabling Calabrio to continue to scale to meet the business and structural needs that accompany Calabrio’s rapid trajectory over the last several years. Continue reading Calabrio Hires New CFO as the Cloud WEM Leader Continues Accelerated Growth
Webhelp appoints Emma Bouché to lead Healthcare expansion in the UK
Webhelp is pleased to announce the appointment of Emma Bouché as Head of Healthcare for Webhelp in the UK. Continue reading Webhelp appoints Emma Bouché to lead Healthcare expansion in the UK