Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company, and Qualtrics announced they are expanding their relationship, with Qualtrics migrating its internal IT systems and customer-facing workloads to the world’s leading cloud. The migration includes Qualtrics’ complete portfolio of experience management (XM) applications and its xFlow automated workflow system. Continue reading Qualtrics and AWS Expand Relationship to Transform Customer Feedback into Enhanced Experiences
Monthly Archives: November 2021
Poor Customer Service Threatens $4.7 Trillion in Annual Revenue Globally as Companies Struggle to Retain Staff
Nearly all consumers say they were dissatisfied with their experiences as customers in 2021, according to the 2022 Global Consumer Trends report from Qualtrics, the leader and creator of the Experience Management (XM) category. Continue reading Poor Customer Service Threatens $4.7 Trillion in Annual Revenue Globally as Companies Struggle to Retain Staff
94% of contact centre agents say AI will support them in their roles
The overwhelming majority (94%) of contact centre agents say artificial intelligence will support them in their role, despite the perceived threat to jobs. Continue reading 94% of contact centre agents say AI will support them in their roles
AudioCodes Acquires Callverso, a provider of Conversational AI solutions for Contact Centres
AudioCodes, a leading vendor of advanced communications software, products and productivity solutions for the digital workplace, announced that it has acquired Callverso, a leading provider of conversational AI solutions and NLU technology for contact centres. Continue reading AudioCodes Acquires Callverso, a provider of Conversational AI solutions for Contact Centres
Blue Prism and Amazon Web Services Form Global Strategic Relationship
Blue Prism, a global pioneer and a market leader in intelligent automation, and Amazon Web Services, Inc. (AWS) announced a global, multiyear strategic collaboration agreement to transform how businesses provision intelligent automation. Continue reading Blue Prism and Amazon Web Services Form Global Strategic Relationship
LiveVox launches latest version of its fully integrated contact centre platform U17
LiveVox, a leading cloud-based provider of customer service and digital engagement tools, has launched the latest version of its fully integrated contact centre platform—U17. The latest platform update empowers organizations to deliver exceptional customer experiences by reducing internal communication silos, empowering agents to have more meaningful interactions with customers, and enabling contact centre managers to better understand performance and train staff. Continue reading LiveVox launches latest version of its fully integrated contact centre platform U17