Alcatel-Lucent Enterprise, a leading provider of communications, cloud and networking solutions tailored to customers’ industries, has announced the launch of Alcatel-Lucent OmniPCX® Enterprise Purple, the communications platform designed for the digital age. Continue reading Alcatel-Lucent Enterprise launches OmniPCX Enterprise Purple
Monthly Archives: November 2021
Genesys Expands Collaboration with AT&T to Help the Company Grow Customer Relationships
Genesys®, a global cloud leader in customer experience orchestration, is working with AT&T to create empathetic experiences for millions of customers. Continue reading Genesys Expands Collaboration with AT&T to Help the Company Grow Customer Relationships
Webhelp appoints Tammy Chetty as South Africa’s new Managing Director, Operations
Webhelp is pleased to announce the appointment of Tammy Chetty as the new Managing Director of South Africa operations. Continue reading Webhelp appoints Tammy Chetty as South Africa’s new Managing Director, Operations
Kasisto Names Lindsay Soergel as its First Chief Customer Experience Officer
Kasisto, creators of KAI, the leading digital experience platform for the financial services industry, announced that banking technology veteran Lindsay Soergel has joined the firm as its Chief Customer Experience Officer and a member of its executive management team. Continue reading Kasisto Names Lindsay Soergel as its First Chief Customer Experience Officer
Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity
Calabrio, the customer experience intelligence company, welcomes Tim Klein as Calabrio’s first Senior Vice President of Corporate Development. Klein brings decades of knowledge in corporate development, mergers and acquisitions, investment banking and finance. Continue reading Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity
Yellow.ai Launches INBOX – an Omnichannel Agent Assist Platform to Elevate Customer and Agent Experience
Yellow.ai, the world’s leading customer experience (CX) automation platform, trusted by 1000+ enterprises globally, announced the launch of a new solution – the ‘INBOX’ – a unified omnichannel customer support helpdesk for agents to seamlessly manage customer queries across 35+ conversational channels. Continue reading Yellow.ai Launches INBOX – an Omnichannel Agent Assist Platform to Elevate Customer and Agent Experience