TTEC, one of the largest, global CX technology and services innovators for end-to-end digital CX solutions, announced it has won a 2021 GSA Professional Award in recognition of its talent and expertise in the outsourcing industry. Continue reading TTEC EMEA Wins an Award at the Global Sourcing Association (GSA) Professional Awards 2021
Monthly Archives: November 2021
Content Guru Awarded a Place on the NHS Shared Business Services Patient/Citizen Communications and Engagement Solutions Framework
Leading provider of cutting-edge cloud technology solutions, Content Guru, has been awarded a place on the 2021 the NHS Shared Business Services Patient/Citizen Communications and Engagement Solutions Framework. Continue reading Content Guru Awarded a Place on the NHS Shared Business Services Patient/Citizen Communications and Engagement Solutions Framework
NICE AI and Robotics Technology Reduces Complexities for Key UK Government Agency
NICE announced that a key government agency in the United Kingdom chose NICE Advanced Process Automation technologies as part of its strategy to improve organisational efficiency and accuracy. In one of the most complex automation projects for which NICE advanced artificial intelligence (AI) and robotics technology has ever been used, the agency is collecting and coordinating data from 19 different systems across the organisation as part of its digital transformation strategy. Continue reading NICE AI and Robotics Technology Reduces Complexities for Key UK Government Agency
Medallia Introduces The Next Generation of Digital Experience Management
Medallia, the global leader in customer and employee experience, announced the launch of the integrated Medallia Digital Suite, the only platform that combines actionable user feedback metrics with complete behavioural data to help organizations understand and optimize digital experiences in real time. Continue reading Medallia Introduces The Next Generation of Digital Experience Management
Puzzel extends partnership with PCI Pal®’s omnichannel payment portfolio
PCI Pal, the global provider of cloud-based secure payment solutions, has announced that the leading European Contact Centre as a Service (CCaaS) provider, Puzzel, has extended its reseller partnership agreement to include PCI Pal’s Digital and IVR payment security solutions to its portfolio. Continue reading Puzzel extends partnership with PCI Pal®’s omnichannel payment portfolio
CallMiner Advances Industry-Leading Conversation Analytics Platform to Drive Insights and Innovation across More Types of Customer Interactions
CallMiner announced major advancements across the CallMiner Conversation Analytics Platform with its Fall Release. With a focus on agility and flexibility, the Fall Release enables organizations to analyze and uncover insights from more customer conversations than ever before, driving enterprise-wide business improvement. Continue reading CallMiner Advances Industry-Leading Conversation Analytics Platform to Drive Insights and Innovation across More Types of Customer Interactions