Engagley.ai, a leading Customer Engagement Automation Platform has launched the AI powered contact centre automation platform on the cloud to deliver personalized and humanized customer experience. A truly Omnichannel Platform, Engagely.ai automates engagement across all modern enterprise channels like Voice, WhatsApp, Email, Website, App, and Social Media. Continue reading Engagely.ai Launches Voice AI Cloud to empower Contact Centres
Monthly Archives: November 2021
SocialChat Raises $6.2 Million to Launch eCommerce Customer Engagement and Revenue Platform Led by Race Capital and Gradient Ventures
SocialChat, the social commerce platform, announced $6M in seed funding, led by Race Capital and Gradient Ventures with participation from Kevin Lin, co-founder of Twitch, Tony Zhao, founder of Agora.io, Ran Makavy, former Chief Product Officer at Lyft, Alanna Gregory, Global Head of Engagement at AfterPay, Jack Xie, VP of Engineering at Wish, and more. Continue reading SocialChat Raises $6.2 Million to Launch eCommerce Customer Engagement and Revenue Platform Led by Race Capital and Gradient Ventures
Conduent Named a Leader in 2021 ISG Provider Lens™ Contact Center – Customer Experience Services Reports
Conduent announced Information Services Group (ISG), a leading global technology research and advisory firm, has recognized the company as a “Leader” in their 2021 ISG Provider Lens™ Contact Center – Customer Experience Services Global report. Continue reading Conduent Named a Leader in 2021 ISG Provider Lens™ Contact Center – Customer Experience Services Reports
UJET and Playvox Partner to Optimize Contact Centre Agent and Customer Experience
UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact centre, announced its partnership with Playvox, bringing together UJET’s ultra-modern Enterprise cloud contact centre with Playvox’s best-in-class workforce engagement management (WEM) capabilities. Continue reading UJET and Playvox Partner to Optimize Contact Centre Agent and Customer Experience
Infobip Continues Exponential Growth Journey with Definitive Agreement to Purchase Peerless Network and Raises Additional $500m
Infobip Group, a global cloud communications platform company for customer engagement, and leader in CPaaS solutions, announces that it has entered into a definitive agreement with global VoIP provider Peerless Network, marking Infobip’s fourth acquisition in under a year. Continue reading Infobip Continues Exponential Growth Journey with Definitive Agreement to Purchase Peerless Network and Raises Additional $500m
New Survey Finds 94% of Respondents Believe Digital Transformation Initiatives Will Have a Positive Impact on Customer Experience, Yet Run Average of 5 Months Behind
Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, released a new industry report showing international consensus among 1,000 business and IT decision makers that digital transformation efforts are critical initiatives yet IT teams are not given the resources and budgets and as a result are running as much as two quarters behind schedule. Continue reading New Survey Finds 94% of Respondents Believe Digital Transformation Initiatives Will Have a Positive Impact on Customer Experience, Yet Run Average of 5 Months Behind