1&1 Versatel, one of Germany’s leading business-to-business (B2B) providers of fiber gigabit connections and network-related services, announced their partnership with RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions. Continue reading 1&1 Versatel Partners With RingCentral
Monthly Archives: November 2021
NICE CXone Named Overall Leader in 2021 SPARK Matrix™ for Contact Centre as a Service Report
NICE announced that it has been recognised as the overall leader in the 2021 SPARK Matrix™ for Contact Centre as a Service (CCaaS) report. The Quadrant Knowledge Solutions report, which provides market insights, competitive evaluation, and rankings for 23 vendors, gave NICE CXone the highest ratings in the technology excellence and customer impact performance parameters. Continue reading NICE CXone Named Overall Leader in 2021 SPARK Matrix™ for Contact Centre as a Service Report
Infinity appoints Hannah Delaney as VP of Marketing
Martech SaaS provider, Infinity, has appointed Hannah Delaney as its VP of Marketing. Hannah will support Infinity’s ambitious growth plans, following strategic investment and the acquisition of ResponseTap – confirming its position as the leading Conversation Intelligence partner for brands and agencies. Continue reading Infinity appoints Hannah Delaney as VP of Marketing
RingCentral Gives Customers More Flexibility with New Microsoft Teams Enhancements and BYOC
RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration and contact centre solutions, announced it is bringing a broad and reliable set of phone capabilities to Microsoft Teams. Continue reading RingCentral Gives Customers More Flexibility with New Microsoft Teams Enhancements and BYOC
Sprinklr Introduces AI Studio
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, introduced Sprinklr AI Studio, a new capability in Sprinklr Modern Research that empowers users to easily create and customize AI models without writing code. Continue reading Sprinklr Introduces AI Studio
Ozonetel Raises Series A Funding from Stakeboat Capital
Ozonetel, leading provider of on-demand cloud communication services, has raised USD 5 million in Series A funding from Stakeboat Capital. The funds will be used to expand US operations and to offer AI driven CX solutions addressing Conversational AI, Speech Analytics, CPaaS, CCaaS and Agent Productivity. Continue reading Ozonetel Raises Series A Funding from Stakeboat Capital