Toople PLC, a provider of bespoke telecom services to UK SMEs and a reseller of BT’s products and services, is delighted to announce that it has opened a second contact centre based in South Cheshire, which is now fully operational. Continue reading Toople Opens Second Contact Centre with Support from BT
Monthly Archives: January 2022
NICE Announces NEVA for Collection Adherence
NICE announced the availability of NEVA (NICE Employee Virtual Attendant) for Collection Adherence, a specialized offering to help organizations uphold the communications aspects of the new Fair Debt Collection Practices Act in the United States. Continue reading NICE Announces NEVA for Collection Adherence
Sprinklr Enters Contact Centre as a Service Market to Unify Customer Care with New Voice Offering
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced the launch of Sprinklr Modern Care Voice. Built on Sprinklr’s unified CXM platform, Modern Care Voice marks Sprinklr’s entry into the Contact Center as a Service (CCaaS) market with a voice offering informed by insights from modern channels, a radically different solution to legacy call centre technology. Continue reading Sprinklr Enters Contact Centre as a Service Market to Unify Customer Care with New Voice Offering
USU Teams up with Voxai Solutions to Provide a Superior Knowledge Management Solution for Genesys Users
USU Knowledge Management announced a partnership agreement with Voxai Solutions, a leading provider of Genesys-based contact center solutions. These two market leaders are joining forces to bring unparalleled Genesys experience combined with access to a mature, AI-powered Knowledge Management solution, USU Knowledge Management. Continue reading USU Teams up with Voxai Solutions to Provide a Superior Knowledge Management Solution for Genesys Users
Neustar Expands Suite of Contact Center Solutions with the Launch of Email Intelligence
Neustar, Inc., a TransUnion company, has expanded its suite of Contact Center Solutions with Email Intelligence. This new capability provides additional signals and scores to maximize the impact of the email channel while reducing the corresponding compliance and financial risks. Continue reading Neustar Expands Suite of Contact Center Solutions with the Launch of Email Intelligence
Europa Contact Centre team calls out 2022 as pivotal growth year
Europa Contact Centre, the multi-channel outsource contact centre, has recruited three new starters as part of the division’s exciting workforce expansion plans for 2022. Continue reading Europa Contact Centre team calls out 2022 as pivotal growth year