Ross Daniels at Calabrio looks at the recently published 2022 Agent Management Value Index Report [i] from analyst firm Ventana Research, for insights into how to structure software selection processes – to help organisations pose the right questions to get the right answers… Continue reading Selecting Agent Management Solutions – are you asking the right questions?
Monthly Archives: February 2022
Consumers Still Value the Human Touch in Telecoms Customer Experience Despite Digitalization, Amdocs Report Finds
The vast majority (85%) of consumers still rate highly-skilled and knowledgeable contact centre and retail store agents as key to an excellent customer experience from Communications Service Providers (CSPs) according to new research commissioned by Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies. Continue reading Consumers Still Value the Human Touch in Telecoms Customer Experience Despite Digitalization, Amdocs Report Finds
Nintex Acquires Process Discovery Innovator and RPA Leader Kryon
Nintex, the global standard for process intelligence and automation, announced the company has acquired Kryon, a process discovery innovator and robotic process automation (RPA) leader, to further extend the intelligent process automation (IPA) capabilities of the Nintex Process Platform. Continue reading Nintex Acquires Process Discovery Innovator and RPA Leader Kryon
Akixi announces growth investment led by Axiom Equity and True North Advisory
Akixi, a leading call analytics software provider, announces growth investment from Axiom Equity, a B2B SaaS investor, and True North Advisory. Continue reading Akixi announces growth investment led by Axiom Equity and True North Advisory
Route 101 Partners With Leading Automation Provider UiPath
Route 101, a leading cloud systems integrator of advanced customer service technology platforms and tools in the U.K, announced that it has partnered with UiPath, a leading enterprise automation software company. Continue reading Route 101 Partners With Leading Automation Provider UiPath
Uniphore Announces $400 Million Series E Funding Round to Support Explosive Growth and Global Demand
Uniphore, the leader in conversational automation announced its Series E funding round of $400 million. The round, which brings Uniphore’s total funding to more than half a billion ($610 million) is led by NEA and raises the company’s valuation to $2.5 billion. Continue reading Uniphore Announces $400 Million Series E Funding Round to Support Explosive Growth and Global Demand