Conveyer, a customer engagement SaaS platform, closed a $14M round with funding from HearstLab and other leading investors. This round accelerates the company’s ability to invest in both key talent acquisition and sales & marketing initiatives. Continue reading Conveyer Raises $14M in Funding for its Customer Engagement Platform
Monthly Archives: March 2022
Mavenir and Crexendo Partner to Expand the Business Communications Offerings for CSPs, Channels and SIs
Mavenir, the Network Software Provider building the future of networks with cloud-native software that runs on any cloud and transforms the way the world connects, announces a strategic partnership with Crexendo, powered by NetSapiens—that provides both companies with an expanded portfolio of business services and advanced capabilities, and enables each to address Unified Communications as a Service (UCaaS) and business messaging market growth. Continue reading Mavenir and Crexendo Partner to Expand the Business Communications Offerings for CSPs, Channels and SIs
Smarsh Announces New Partner Ecosystem for E-Discovery, Recognizes Reveal as Charter Member
Smarsh, the industry leader in enabling organizations to easily manage risk and uncover the value within their communications data, announced the public launch of a new partner ecosystem program focused on e-discovery. Continue reading Smarsh Announces New Partner Ecosystem for E-Discovery, Recognizes Reveal as Charter Member
Avaamo becomes the first Conversational AI provider to offer ultra-realistic AI voices for Contact Center Automation
Avaamo, a leading provider of the Conversational AI solutions, announced it is adding a new capability to help businesses reimagine their self-service experiences using life-like AI voices. Continue reading Avaamo becomes the first Conversational AI provider to offer ultra-realistic AI voices for Contact Center Automation
The new 5-minute rule: Get customer service right in five minutes or I’ll switch, warn a third of customers
One third of UK & Ireland customers say they would switch to another provider if they don’t get a satisfactory response in five minutes or less, according to new research from analytics leader SAS. The research also highlights that 75% of customers would change provider if a competitor offered a faster service. Continue reading The new 5-minute rule: Get customer service right in five minutes or I’ll switch, warn a third of customers
Quantanite to celebrate Grand Opening of Newest World Class Customer Experience Centre in Johannesburg
Quantanite, a business process outsourcing (BPO) and customer experience (CX) solutions company, announced the Grand Opening and ribbon cutting of its newest World Class Customer Experience Centre in Johannesburg, South Africa. Continue reading Quantanite to celebrate Grand Opening of Newest World Class Customer Experience Centre in Johannesburg