Monthly Archives: March 2022

Technology

GoTo Launches Flexible Customer Communications and Support Solution for SMBs with Expanded Contact Center Offering

GoTo, the recently launched flexible-work software company formerly known as LogMeIn, has announced the evolution of its Contact-Center-as-a-Service (CCaaS) solution, within the GoTo Connect product. This affordable, feature-rich, and flexible customer communications solution is designed to help boost sales, improve customer experiences, and support employees through multiple channels. Continue reading GoTo Launches Flexible Customer Communications and Support Solution for SMBs with Expanded Contact Center Offering →

Who's Buying What?, Case Study

Cazoo uses Calabrio Workforce Management to support fast-growing business

Calabrio, the customer experience intelligence company, announced that Cazoo, the UK online car retailer, is utilising its workforce management (WFM) solution to automate the planning of the company’s rapidly expanding contact centre workforce. Cazoo’s frontline workforce has over doubled in size since implementing the WFM software. Continue reading Cazoo uses Calabrio Workforce Management to support fast-growing business →

Market Research

‘The Great Customer Resignation’ Hitting UK Businesses Hard, as Customer Turnover Rates Reach 33 Percent

“The Great Customer Resignation,” fueled by poor customer experience (CX) and a lack of customer centricity, is hitting businesses hard, new research from SugarCRM has found. The average customer turnover rate is now nearly one-third globally and 33 percent in the UK, meaning businesses are losing nearly one out of every three customers they gain. Continue reading ‘The Great Customer Resignation’ Hitting UK Businesses Hard, as Customer Turnover Rates Reach 33 Percent →

Technology

8×8 XCaaS™ Integrated Cloud Communications And Contact Center Solution Enhances Capabilities And Sees Global Customer Growth

8×8, announced continued global growth and customer adoption of the 8×8 XCaaS™ (eXperience Communications as a Service™) solution. 8×8 XCaaS, which includes integrated cloud contact centre, voice, team chat, video meetings, and CPaaS embeddable APIs capabilities in a single-vendor solution, accounts for more than 35 percent of Annualized Recurring Subscriptions and Usage (ARR) as of the third quarter of fiscal 2022 ended December 31, 2021, an increase of more than 35 percent year-over-year. Continue reading 8×8 XCaaS™ Integrated Cloud Communications And Contact Center Solution Enhances Capabilities And Sees Global Customer Growth →