Mitel, a global leader in business communications, announced that it is expanding customer choice and flexibility by launching subscription-based offers across all flagship platforms in its global portfolio, including MiVoice Business, MiVoice Office 400, MiVoice 5000 and MiVoice MX-ONE. Continue reading Mitel Launches Subscription Offerings Across All Flagship Platforms
Monthly Archives: April 2022
TTEC recognized as a Leader in 2022 Gartner® Magic Quadrant™ for Customer Service BPO
TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced that Gartner recognized it as a Leader in the 2022 Magic Quadrant for Customer Service BPO. Continue reading TTEC recognized as a Leader in 2022 Gartner® Magic Quadrant™ for Customer Service BPO
Customer Success Has Officially Reached Critical Mass
Gainsight, in partnership with benchmarking research firm RevOps Squared, has completed a study on the strategies and benefits of Customer Success programs within high-growth companies. Continue reading Customer Success Has Officially Reached Critical Mass
Konecta merges with Comdata to create a BPO giant
KONECTA, the leading provider of Spanish-speaking Customer Experience (CX) BPO solutions, has reached an agreement with the Italian company COMDATA to create the sixth largest player in the attractive CX BPO market with close to €2 billion revenues and €300 million EBITDA. Continue reading Konecta merges with Comdata to create a BPO giant
Observe.AI raises $125M Series C to Usher in AI-Empowered Era for Contact Centres
Observe.AI, an Intelligent Workforce Platform that transforms contact centres through AI, announced it has raised $125M in Series C funding led by SoftBank Vision Fund 2 with participation from Zoom Video Communications, Inc. This brings Observe.AI’s total funding to date to $213M. Continue reading Observe.AI raises $125M Series C to Usher in AI-Empowered Era for Contact Centres
Startek® Partners with AI-Powered Noise Cancellation Solutions Leader Krisp to Enhance Agent and Customer Experience
Startek®, a global customer experience (CX) solutions provider, announced that it has entered into a partnership with Krisp, an AI-powered noise cancellation solutions provider built to enhance the experience of customers and contact centre agents by cancelling background noise, resulting in clear conversations. Continue reading Startek® Partners with AI-Powered Noise Cancellation Solutions Leader Krisp to Enhance Agent and Customer Experience