Monthly Archives: April 2022

Technology

Oracle Launches Complete Employee Experience Platform for Evolving Workforce Needs

Oracle announced Oracle ME, a complete employee experience platform to help organizations increase employee engagement and ensure employee success. Part of Oracle Fusion Cloud Human Capital Management (HCM), Oracle ME enables HR and business leaders to streamline communications across the organization, increase productivity by guiding employees through complex tasks, and improve talent retention by developing a more supportive and trusted environment at work. Continue reading Oracle Launches Complete Employee Experience Platform for Evolving Workforce Needs →

Market Research

Investment in Digital Customer Engagement Generated 70% Revenue Growth for Companies Last Year, Twilio Data Shows

The past two years have spurred an unprecedented acceleration of digital transformation for business-to-consumer companies, advancing their digital strategies by an average of 6.5 years and boosting total revenues by an average of 70% for companies that invested in digital customer engagement. Continue reading Investment in Digital Customer Engagement Generated 70% Revenue Growth for Companies Last Year, Twilio Data Shows →

Partnerships

Intelisys Becomes Intermedia Connectivity and Cloud Services Distributor

Intermedia Cloud Communications, a leading provider of cloud communications and collaboration solutions to businesses and the partners that serve them, announced its new partnership with Intelisys, a ScanSource company, and the nation’s leading provider of technology services and solutions. Continue reading Intelisys Becomes Intermedia Connectivity and Cloud Services Distributor →

Who's Buying What?

CFNA, a Bridgestone company, Partners with LiveVox to Enhance Contact Center Customer Experience

LiveVox, a leading cloud-based provider of customer service and digital engagement tools, announced that it has been selected by Credit First National Association (CFNA), the consumer credit division of Bridgestone Americas, to deliver enhanced, data-driven experiences for its contact centre customers. Continue reading CFNA, a Bridgestone company, Partners with LiveVox to Enhance Contact Center Customer Experience →

Technology

NICE Named Overall Leader in 2022 SPARK Matrix™ Speech Analytics Report

NICE announced that it has been recognized as the overall leader by Quadrant Knowledge Solutions in the 2022 SPARK Matrix for Speech Analytics report. The Quadrant Knowledge Solutions report, which provides market insights, competitive evaluation, and rankings for 17 vendors, gave NICE the highest ratings in both the technology excellence and customer impact performance parameters. Continue reading NICE Named Overall Leader in 2022 SPARK Matrix™ Speech Analytics Report →