Oracle has updated Oracle Service to embed data from Oracle Unity Customer Data Platform (CDP) to help customer service agents gain a complete view of the customer, improve agent efficiency, and enhance service quality. Continue reading Oracle Offers Service Agents a Unified View of the Customer with Oracle Fusion Cloud Unity CDP →

Infobip, a global cloud communications company and current member of Oracle PartnerNetwork (OPN) has announced that it will enable Oracle Advertising and Customer Experience (CX) customers to orchestrate powerful consumer interactions using Oracle Digital Assistant. Continue reading Infobip Now Available on Oracle Cloud Marketplace →

Zendesk has unveiled new solutions that put conversations at the centre of customer relationship management. Zendesk also announced a new employee experience offering to help companies transform internal operations and create the best hybrid work experience. Continue reading Zendesk Ushers in Era of Conversational CRM →

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced a new partnership with Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands. Continue reading Sprinklr Creates the Next Generation Contact Centre, Powered by Twilio Partnership →

Calendly, the modern scheduling platform for high-performing teams and individuals, released Calendly Routing Forms, an automation feature that helps teams be more productive and provide a customer-centric scheduling experience through their organization’s website or via a link. Continue reading Introducing Calendly Routing Forms, a Step Towards Omnichannel Scheduling →