Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, published new research that explores how digital engagement is reshaping the way nonprofit organizations deliver services. Continue reading New Twilio Research Finds Nonprofits Outpace Private Sector in Digital Engagement Adoption
Monthly Archives: May 2022
Secure Trust Bank chooses SVL to upgrade Workforce Management solution
SVL is delighted to announce it is upgrading the workforce management (WFM) solution for the award-winning UK retail bank, Secure Trust Bank. Secure Trust Bank will continue to use the market-leading NICE WFM solution, working with SVL to upgrade to the very latest features and functionality. Continue reading Secure Trust Bank chooses SVL to upgrade Workforce Management solution
New ambulance call centre opens in Teesside
A brand-new team of health advisors is ready to take the region’s 999 and 111 calls from Teesside from this week. Continue reading New ambulance call centre opens in Teesside
Pega Paves Path to Seamless Self-Service Experiences with New Embedded Workflow Integrations
Pegasystems, the software company that crushes business complexity, announced a series of new and updated Pega Platform™ features that help make it even easier for organizations to embed self-service workflows into any front-end channel. Continue reading Pega Paves Path to Seamless Self-Service Experiences with New Embedded Workflow Integrations
Concentrix Announces Acquisition of ServiceSource
Concentrix Corporation, a leading global provider of CX solutions and technologies, announced that it has reached a definitive agreement to acquire ServiceSource International, Inc., a global market leader in B2B digital sales, for $1.50 per share in an all-cash transaction valued at approximately $131 million, inclusive of ServiceSource’s net cash. Continue reading Concentrix Announces Acquisition of ServiceSource
TTEC’s Avtex Solutions wins contract from Georgia Technology Authority
Avtex Solutions, a TTEC company, has been awarded a contract with Georgia Technology Authority (GTA) for Hosted Contact Center Services as part of their GTA Direct Program. Avtex will provide contact centre services to local governments, agencies, and schools under this contract. Continue reading TTEC’s Avtex Solutions wins contract from Georgia Technology Authority