Khoros, an award-winning leader in digital-first customer engagement software and services, released its latest whitepaper, Turning the Great Resignation into the Great Retention: 5 ways leaders can automate to save money & limit agent attrition. Continue reading Khoros Reveals How to Best Retain Contact Centre Agents with AI and Automation
Monthly Archives: May 2022
Webhelp scores a hat trick at the CCA Excellence Awards
Webhelp has picked up three top awards at this year’s prestigious 2022 Contact Centre Association (CCA) Excellence Awards. Continue reading Webhelp scores a hat trick at the CCA Excellence Awards
Ivanti Continues to Build Industry Leading Organization by Hiring Former Avaya and CA Leader Dennis Kozak as Chief Operating Officer
Ivanti, the provider of the Ivanti Neurons automation platform that discovers, manages, secures, and services IT assets from cloud to edge, is continuing the company’s growth strategy by naming industry veteran Dennis Kozak as Chief Operating Officer (COO) effective April 25, 2022. Continue reading Ivanti Continues to Build Industry Leading Organization by Hiring Former Avaya and CA Leader Dennis Kozak as Chief Operating Officer