Following a review and upgrade of its UK contact centre infrastructure, British bed manufacturer and retailer Bensons For Beds has moved to Freshdesk from Freshworks, and added to its existing PCI Pal® deployment by integrating PCI Pal Digital to enable a true omnichannel secure payment solution. Continue reading Freshworks and PCI Pal partner to futureproof omnichannel payment security for Bensons for Beds
Monthly Archives: June 2022
Five ways to connect with employees in the world of remote and hybrid work
Blend new technologies with tried and tested favourites to refresh your contact centre. Magnus Geverts at Calabrio shares his top spring-cleaning tips for supporting home-working agents… Continue reading Five ways to connect with employees in the world of remote and hybrid work
Travelodge (UK) Selects Medallia to Power its New Voice of the Customer Programme
Medallia, the global leader in customer and employee experience, announced that Travelodge, the UK’s largest independent hotel brand, has implemented Medallia’s experience management platform to power its new Voice of the Customer programme. Continue reading Travelodge (UK) Selects Medallia to Power its New Voice of the Customer Programme
51% of CX Buyers Will Consider GigCX Workers in 2022, Survey Finds
On-demand workforce technology company LiveXchange Technologies, Inc., announced the results of the 2022 Front Office CX Omnibus Survey, which revealed that 51% of customer experience (CX) buyers would consider using gig-based customer service workers — referred to as GigCX — in 2022. Continue reading 51% of CX Buyers Will Consider GigCX Workers in 2022, Survey Finds
Barceló Hotel Group Chooses Talkdesk Contact Center Solution
Talkdesk®, Inc., a global cloud contact centre leader for customer-obsessed companies, has been chosen by Barceló Hotel Group to provide a cloud-based destination to centralize the hospitality brand’s contact centre operations and improve customer experience (CX) for their clients. Continue reading Barceló Hotel Group Chooses Talkdesk Contact Center Solution
Level AI Launches Agent Screen Recording to Help Contact Centres Identify and Bridge Knowledge Gaps
Level AI, the customer service intelligence platform, launched a new agent screen recording and monitoring product. The company’s latest feature will enable contact centre teams to improve support quality, agent learning and coaching by monitoring and gaining further insights into their agents’ behaviour. Continue reading Level AI Launches Agent Screen Recording to Help Contact Centres Identify and Bridge Knowledge Gaps