As Calabrio deploys its true cloud Workforce Optimisation (WFO) offering via AWS in South Africa, Olle Düring at Calabrio outlines five reasons why this latest news matters to customers in the region.. Continue reading Calabrio paves the way for South Africa’s cloud contact centre WFO journey alongside AWS Cape Town launch
Monthly Archives: June 2022
Webhelp expands LATAM capability with acquisition of leading Brazilian Digital Customer Experience Provider, Grupo Services
Webhelp, a leading global Customer Experience BPO player, has announced the acquisition of Grupo Services, one of Brazil’s leading providers of CX, BPO and technology solutions supporting leading US and Brazilian brands. Grupo Services clients include hyper-growth brands in areas such as fintech, banking, retail and ecommerce, and telecommunications. Continue reading Webhelp expands LATAM capability with acquisition of leading Brazilian Digital Customer Experience Provider, Grupo Services
Cyara Provides Free GDPR Compliance Checker for Chatbots
Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, announced the launch of a free GDPR compliance testing service for organisations’ chatbots in both English and German. Continue reading Cyara Provides Free GDPR Compliance Checker for Chatbots
Verint Introduces ‘One Workforce’, An Innovative Approach to Eliminate Silos and Unify and Empower Both Humans and Bots
Customer engagement success is predicated on organizations embracing a channel-less mentality and a One Workforce approach to orchestrate the entire customer engagement workforce – both humans and bots – across the contact centre, back office and branch. Continue reading Verint Introduces ‘One Workforce’, An Innovative Approach to Eliminate Silos and Unify and Empower Both Humans and Bots
Attentive Launches Concierge To Deliver People-Powered, Personalized SMS Conversations
Attentive, the conversational commerce platform, announced the launch of Attentive Concierge™, a new product that provides people-powered and highly personalized conversations at scale. Continue reading Attentive Launches Concierge To Deliver People-Powered, Personalized SMS Conversations
CleverTap Completes Acquisition of Leanplum
CleverTap, world’s No.1 retention cloud, announced it has completed its acquisition of San Francisco based Leanplum, a leading multi-channel customer engagement platform. Continue reading CleverTap Completes Acquisition of Leanplum