Oracle announced Oracle Utilities Agent Service, a new cloud application specifically for utility customer service teams. Agent Service brings billing, usage, and interaction history together in a single dashboard to provide agents a holistic view of each customer. Continue reading New Oracle Cloud CX for Utilities Solution Helps Agents Resolve Issues Faster and Better Support Customers
Monthly Archives: June 2022
InMoment Releases Major Updates to XI Platform to Help Companies Deliver Integrated Experiences Across the Entire Customer Journey
InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced a powerful set of technology innovations on its market-leading XI Platform that help organizations acquire new customers, retain and increase loyalty of existing customers, and drive improved business performance–all within one seamlessly integrated platform. Continue reading InMoment Releases Major Updates to XI Platform to Help Companies Deliver Integrated Experiences Across the Entire Customer Journey
Telinta Enhances its WebRTC Solution for VoIP Service Providers
Telinta, a global leader in cloud-based softswitch solutions for VoIP service providers, announced several enhancements to its white label WebRTC solution. Continue reading Telinta Enhances its WebRTC Solution for VoIP Service Providers
Zendesk to be acquired by investor group led by Hellman & Friedman and Permira for $10.2 billion
Zendesk announced it has entered into a definitive agreement to be acquired by an investor group led by leading global investment firms Permira and Hellman & Friedman LLC (“H&F”) in an all-cash transaction that values Zendesk at approximately $10.2 billion. Continue reading Zendesk to be acquired by investor group led by Hellman & Friedman and Permira for $10.2 billion
Qualtrics and ServiceNow Strengthen Employee and Customer Service Experiences with Powerful New Solution
Qualtrics and ServiceNow announced a new app to help improve employee and customer service experiences. Available now in the ServiceNow Store, the new Qualtrics Embedded Insights gives IT and customer service agents a unified view of employee and customer experience and operational data, enabling them to make more informed decisions and take immediate action to respond to employee and customer needs. Continue reading Qualtrics and ServiceNow Strengthen Employee and Customer Service Experiences with Powerful New Solution
Glia Acquires Finn AI to Deliver Turnkey Banking Virtual Assistants for Enhanced Digital Customer Service
Glia, the leading provider of Digital Customer Service, has acquired Finn AI, the premier AI-powered chatbot platform for banks and credit unions. The deal aims to mainstream virtual assistants for financial services companies by making Finn AI’s proven conversational AI solutions an integral part of Glia’s industry-leading Digital Customer Service (DCS) platform. Continue reading Glia Acquires Finn AI to Deliver Turnkey Banking Virtual Assistants for Enhanced Digital Customer Service