Observe.AI, an Intelligent Workforce Platform that transforms contact centres through AI, unveiled its latest research, State of Contact Center Conversation Intelligence 2022. Continue reading Observe.AI Research Reveals Contact Centres Are 10X More Prepared with Conversation Intelligence
Monthly Archives: June 2022
SugarCRM Named a Leader in the 2022 Nucleus Research Marketing Automation Technology Value Matrix
SugarCRM, provider of the award-winning AI-driven CRM platform, announced it has been named to the Leader Quadrant in the 2022 Nucleus Research Marketing Automation Technology Value Matrix. Continue reading SugarCRM Named a Leader in the 2022 Nucleus Research Marketing Automation Technology Value Matrix
Sitel Group Wins Gold Globee Award Customer Service Innovation
The Globee® Awards, organizers of the world’s premier business awards and business ranking lists, has named Sitel Group® as a Gold-Award winner in the 9th Annual 2022 Sales, Marketing, Customer Success, and Operations Awards. Continue reading Sitel Group Wins Gold Globee Award Customer Service Innovation
Teleperformance UK selects PCI Pal to secure expanding payment methods for global enterprise customers
PCI Pal®, the global SaaS provider of secure payment solutions, has announced a partnership with Teleperformance Limited a leader in omnichannel customer care solutions and integrated digital business services. Continue reading Teleperformance UK selects PCI Pal to secure expanding payment methods for global enterprise customers
Red Box and EvaluAgent join forces to improve call centre performance through voice data
Red Box, the leading platform for voice capture, and EvaluAgent, the all-in-one quality and performance management platform, have joined forces to enable call centre managers to access high quality voice conversations and transform quality assurance (QA) processes through automation. Continue reading Red Box and EvaluAgent join forces to improve call centre performance through voice data
Aircall exceeds $100 million in annual recurring revenue, and reaches Centaur status
Aircall, the connected business phone, announced it has passed $100 million in Annual Recurring Revenue (ARR), reaching the exclusive centaur status that only about 150 private companies in the cloud industry, worldwide, have achieved. Continue reading Aircall exceeds $100 million in annual recurring revenue, and reaches Centaur status