Enghouse Systems announced it has acquired Competella AB, a provider of a SaaS and On-Premise contact centre and attendant console solutions based in Stockholm, Sweden. Continue reading Enghouse Systems Limited Acquires Competella AB
Monthly Archives: June 2022
Alvaria announces Jeff Cotten as new Chief Executive Officer
Alvaria, the world leader in enterprise-scale customer experience and workforce engagement management, announced Jeff Cotten as Chief Executive Officer. Tim Dahltorp, who has been interim CEO as well as Chief Financial Officer since February, will continue as CFO. Continue reading Alvaria announces Jeff Cotten as new Chief Executive Officer
Limitless Welcomes Mike Havard as New Chair to Elevate GigCX
Leading gig customer service (GigCX) platform Limitless welcomes Mike Havard to its board. A well-known customer management, channel and technology industry leader, Havard will help advance the fast-growing company’s next stage of expansion with Limitless co-founders Roger Beadle and Megan Neale, creators of the GigCX model. Continue reading Limitless Welcomes Mike Havard as New Chair to Elevate GigCX
8×8 Launches New Channel Programme with Edition for Organisations Adopting Microsoft Teams
8×8, a leading integrated cloud communications platform, announced the 8×8 Elevate Microsoft Partner (MP) Program together with the exclusive 8×8 XT edition that enables enterprises adopting Microsoft Teams to reduce communication costs and improve employee productivity with a highly resilient global telephony solution. Continue reading 8×8 Launches New Channel Programme with Edition for Organisations Adopting Microsoft Teams
Drift Introduces Drift Deal Room to Streamline Collaboration Between Buyers and Sellers at Scale
Drift, the Conversation Cloud company, announced the launch of Drift Deal Room, which serves as a shared digital space to make buying for business easier. Consolidating shared content and conversations between both parties into a single place, Drift Deal Room modernizes how businesses sell—fostering collaboration between sellers and buyers at a time when B2B sales cycles are more complex than ever before. Continue reading Drift Introduces Drift Deal Room to Streamline Collaboration Between Buyers and Sellers at Scale
Intermedia Launches Contact Center AI-driven Analytics to Help Businesses Identify Critical Insights from Customer Interactions
Intermedia Cloud Communications, a leading provider of cloud communications and collaboration solutions to businesses and the partners that serve them, announced the release of Intermedia Interaction Analytics, a new AI-based feature that has been added to Intermedia Intelligent Contact Center. Continue reading Intermedia Launches Contact Center AI-driven Analytics to Help Businesses Identify Critical Insights from Customer Interactions