XSELL Technologies, a leader in conversational AI for contact centre agent optimization, announced that XSELL Agent Experience powered by VoiceStream is available on the Five9 CX Marketplace, empowering customers to amplify top performer outcomes across their contact centres. Continue reading XSELL Technologies Announces Partnership with Five9 to Deliver Results that Matter
Monthly Archives: August 2022
Khoros Promotes Chris Tranquill to Chief Executive Officer
Khoros, an award-winning leader in digital-first customer engagement software and services, announced the promotion of Chris Tranquill to the role of CEO, effective immediately. Tranquill, who has been serving as the organization’s Chief Strategy Officer, will succeed Jack Blaha, who now serves as a senior advisor and will provide continued support through the transition. Continue reading Khoros Promotes Chris Tranquill to Chief Executive Officer
Customer service has power to make or break corporate reputation, research finds
Good customer service is the most powerful tool a business has when it comes to improving and maintaining its reputation, new research has found. Continue reading Customer service has power to make or break corporate reputation, research finds
Vodafone Germany Accelerates its Digital Transformation with Amdocs
Amdocs, a leading provider of software and services to communications and media companies, announced a deeper collaboration with Vodafone Germany that will accelerate the German techco operator’s digital transformation, enabling it to deliver an optimized customer experience across all touchpoints while achieving greater operational efficiency. Continue reading Vodafone Germany Accelerates its Digital Transformation with Amdocs
Kyndryl Helps JCB Launch AI-Based Interactive Automatic Speech Response System for Call Centre
JCB Co., Ltd., Japan’s only international payment brand, and Kyndryl, the world’s largest IT infrastructure services provider, announced the launch of an AI-based interactive automatic speech response system to further improve customer satisfaction and service quality. Continue reading Kyndryl Helps JCB Launch AI-Based Interactive Automatic Speech Response System for Call Centre
Goldman Sachs and Thoma Bravo lead Aisera’s $90 Million Series D Funding to Strengthen Employee and Customer Experiences with AI Service Experience Platform
Aisera, the world’s first AI-driven service experience platform for automated employee experiences (EX) and customer experiences (CX), announced that it secured $90M in Series D funding led by the Growth Equity business within Goldman Sachs Asset Management (Goldman Sachs) and Thoma Bravo. Continue reading Goldman Sachs and Thoma Bravo lead Aisera’s $90 Million Series D Funding to Strengthen Employee and Customer Experiences with AI Service Experience Platform