3CLogic, announced the integration of its voice solution with ServiceNow’s native Virtual Agent as part of its ongoing collaboration with the company’s Technology Workflows business unit. Continue reading 3CLogic Voice-Enables ServiceNow’s Virtual Agent in Latest Collaboration with Technology Workflows Business Unit
Monthly Archives: September 2022
Hypergrowth Online Retailer Selects eGain Knowledge Hub™ to Deliver Wow Experiences
eGain, the leading knowledge automation platform provider for customer engagement, announced that a fast-growing online sports retailer selected the eGain Knowledge Hub™ to deliver easy and fun experiences for shoppers and contact centre agents, who serve them. Continue reading Hypergrowth Online Retailer Selects eGain Knowledge Hub™ to Deliver Wow Experiences
Faye and Ultimate Partner to Supercharge Customer Service Software
Faye, a global leader in software strategy, deployment, integrations, and ongoing management for mid-market and enterprise organizations, and Ultimate, the world’s most powerful virtual agent platform, announced a formal partnership to supercharge the customer experience. Continue reading Faye and Ultimate Partner to Supercharge Customer Service Software
GoTo launches co-browse to simplify and improve customer experience and support
GoTo, the all-in-one business communications and IT support platform, announced the launch of Co-browse within GoTo Contact Center. This feature gives agents the ability to collaboratively securely assist their customers within their web browser so agents are more efficient, and customers get more effective help from a single communications and support solution. Continue reading GoTo launches co-browse to simplify and improve customer experience and support
Genesys Introduces AI Experience, A Complete Way for Businesses to Orchestrate Unique Customer Journeys
Genesys®, a global cloud leader in experience orchestration, introduced Genesys Cloud AI Experience, a new solution designed to help organisations optimise customer journeys through accelerated experience innovation powered by smarter personalisation, automation and prediction. Continue reading Genesys Introduces AI Experience, A Complete Way for Businesses to Orchestrate Unique Customer Journeys
GoTo Completes Deal to Acquire Leading Mobile Device Management Company Miradore
GoTo, the all-in-one business communications and IT support platform, announced that it had completed the deal to acquire cloud-based device management provider Miradore. Continue reading GoTo Completes Deal to Acquire Leading Mobile Device Management Company Miradore