Forethought, the human-centered AI platform, announced the launch of a new feature to its Assist product, which supports customer service agents by surfacing relevant knowledge articles, past cases and productivity-boosting tools as soon as they open a new case. Continue reading Forethought Launches Assist Automations, Enhancing the Agent Experience With Automated Workflows
Monthly Archives: September 2022
HP Inc. Completes Acquisition of Poly
HP Inc., announced the completion of its acquisition of Poly, a leading global provider of workplace collaboration solutions. Continue reading HP Inc. Completes Acquisition of Poly
Zoom To Power Team Communication For Oracle Red Bull Racing
Oracle Red Bull Racing and Zoom Video Communications, Inc., announced a new Innovation Partnership, integrating Zoom’s communications platform into all areas of Oracle Red Bull Racing to advance performance and engage with their fans. Continue reading Zoom To Power Team Communication For Oracle Red Bull Racing
FourNet’s ANTENNA goes mobile
DIGITAL transformation and customer experience specialist, FourNet, has expanded its services into the mobility solutions market with the launch of a unique, one-number, audit and governance-compliant SIM and mobile service. Continue reading FourNet’s ANTENNA goes mobile
Majorel acquires Findasense, expanding its CX transformation services
Majorel Group Luxembourg S.A., a leading global provider of next-generation end-to-end customer experience (CX) solutions for digital-native and vertical leading brands, announces that it has acquired Findasense Global S.L.U (‘’Findasense’’), a leading CX design and creative services company headquartered in Madrid, Spain with a strong presence in the Americas. Continue reading Majorel acquires Findasense, expanding its CX transformation services
LivePerson strengthens CRM integration capabilities for brands with launch of Webex Calling support
LivePerson, a global leader in customer engagement solutions, announced the general availability of CRM Connector, a new tool that extends its CRM integration capabilities into Webex Calling. Continue reading LivePerson strengthens CRM integration capabilities for brands with launch of Webex Calling support