Kibo, a market leader in modern, omnichannel commerce, announces the sale of its personalization business to Centre Lane Partners, a private investment firm that focuses on growing middle-market companies. Continue reading Kibo Spins Off Personalization Business Unit Under the Monetate Brand
Daily Archives: November 1, 2022
Upland cited in 2022 Gartner® Market Guide for Customer Service Knowledge Management Systems
Upland Software announced that it has been cited for two of its market-leading knowledge management software products – Panviva and RightAnswers – in the 2022 Gartner® “Market Guide for Customer Service Knowledge Management Systems” report. Continue reading Upland cited in 2022 Gartner® Market Guide for Customer Service Knowledge Management Systems
UserTesting’s New Templates Help Companies Tap More Diverse Customer Perspectives
UserTesting, a leader in video-based human insight, announced the availability of new test templates for the UserTesting® Human Insight Platform that help companies garner diverse and inclusive customer perspectives. As diversity, equity, and inclusion continues to play a larger role in corporate strategy, companies that embrace and deliver inclusive experiences have greater opportunities for growth. Continue reading UserTesting’s New Templates Help Companies Tap More Diverse Customer Perspectives
NovelVox introduces HubSpot CTI Connectors for Cisco and Avaya Contact Centres
NovelVox, a market leader in the contact centre industry, has recently launched HubSpot CTI Connectors for Cisco Finesse and Avaya Contact Centers. The connectors will enable Cisco and Avaya contact centre agents to handle calls from within the HubSpot CRM, saving them from unnecessary screen toggling. Continue reading NovelVox introduces HubSpot CTI Connectors for Cisco and Avaya Contact Centres