Aivo, a global leader in Artificial Intelligence (AI) applied to Customer Service, has developed a new way for companies to interact with their customers using AI and video. Aivo’s Video Conversational AI is a solution developed together with Synthesia, the world’s largest AI video generation platform that turns text into video in minutes.
Martin Frascaroli, CEO of Aivo, notes: “We’re very excited to finally launch Video Conversational AI. Brands are eager to keep innovating while consumers are more demanding than ever. It’s time to take innovation a step further, and we believe that Video Conversational AI will lead companies in that direction.”
Video Conversational Al allows companies to interact with their customers through a video chat with a virtual hyper-realistic AI-generated avatar. It can understand and respond to customer questions in real-time, as well as help companies learn with each conversation, becoming increasingly more effective at addressing each customer’s situation.
One of the most appealing features is that businesses can use an avatar generated from someone at the company or even a celebrity. This enables a more visually appealing customer experience aligned with each brand’s identity.
Aivo’s Video Conversational AI tool is ideal for sectors that want to provide a premium experience, such as banking, e-Commerce, education and healthcare institutions, as the avatar can safely offer solutions to common and complex queries, such as technical support, product and service information, and transactional issues, to name a few.
Overall, with this technology, companies can offer an empathetic, automated, and exclusive customer service experience.
Aivo is a global company founded in Argentina in 2012, specializing in automated conversational journeys powered by Artificial Intelligence for the business sector. To date, it has more than 200 clients and over 150 million user conversations. Aivo operates in the Americas, and Europe.
For more information, visit aivo.co
Synthesia is an AI video platform founded in 2017 by a team of AI researchers and entrepreneurs, with offices across the globe. Our web-based platform allows users to generate videos at scale by simply typing text – without the need for cameras, microphones or studios – in over 80 languages and within minutes. Synthesia’s platform is currently used by more than 15,000 companies worldwide, from SMEs to the S&P 500.