Ventrica, the fast-growth transformational, customer and employee experience partner of choice for many of the world’s leading blue-chip organisations, is pleased to announce the appointment of Ray Biggs as its new Chief Operating Officer.
Ray will take over as COO and will be responsible for overseeing Ventrica’s ongoing international operations and its global operating procedures throughout its Shared Services function. Ray will report directly to CEO, Iain Banks.
Ray joins Ventrica having spent all his career in Customer Experience roles across many industries and brands, notably Npower, Argos, Sainsbury’s and most recently Head of Customer Care for the John Lewis Partnership.
An award-winning Contact Centre Leader in Diversity and Inclusion, Mental Health and Well Being and Outsource Partnerships, Ray brings tremendous experience to the Ventrica Team. His experience encompasses in-house operations, home working teams, and managing large outsourced teams, both onshore and offshore. Ray also brings a track record of large change programmes across people, process, and technology.
Ray commented, “I am absolutely thrilled to be joining Ventrica at such an exciting time, their passion for creating great customer experiences through great employee experiences is something I can’t wait to be a part of. I am really looking forward to supporting the team through some ambitious growth plans and helping to deliver amazing experiences for our customers.”
Iain Banks, CEO, added; “We are absolutely thrilled to have been able to bring such a well-respected industry leader of Ray’s experience and skills to Ventrica. Ray’s extensive knowledge of the global BPO and CX space will allow us to build on the supercharged growth of 2022 and the already confirmed new business plans for next year.
Ray will be a tremendous contribution to the business, our colleagues and clients. This appointment cements Ventrica’s Executive Committee and Senior Leadership team and demonstrates our continued ambitions in the marketplace.”
With over 1,000 employees in the UK and an increasing global footprint, Ventrica provides customer experience solutions to support blue-chip brands and build strong relationships with their customers and drive customer lifetime value.
With significant investment in people, and transformational capabilities allows Ventrica to deliver moments of truth to their clients and customers around the globe, underpinned by a sustainable hybrid model, with our teams working internationally. Our people are central to our success, and we place significant emphasis on their health and well-being, as well as providing bespoke skills development plans that promote outstanding career progression and an aligned culture across our business.
Ventrica shares the same passion for its customers’ business as it does for its own and continually strives for quality and service delivery excellence.