SupportLogic, the world’s first Support Experience (SX™) management platform, is announcing the acquisition of Emtropy Labs, Inc., a provider of technology that automates quality assurance (QA) for enterprise support centres. Continue reading SupportLogic Acquires Emtropy Labs to Automate QA for Enterprise Customer Support
Monthly Archives: January 2023
Startup Andi Launches ChatGPT Alternative – the First Generative AI Search Assistant that Provides Factually Accurate, Summarized Results
Andi, which is building search for the next generation, announced that after a months-long stealth period in which it attracted 50,000 users purely by word of mouth, it’s now generally available to all. Continue reading Startup Andi Launches ChatGPT Alternative – the First Generative AI Search Assistant that Provides Factually Accurate, Summarized Results
Majority of UK businesses still ill-equipped for a hybrid working future according to new survey
UK businesses are firmly committed to a flexible working future but the majority are still in the planning stage of their hybrid working projects according to a new industry survey of contact centre industry professionals. Continue reading Majority of UK businesses still ill-equipped for a hybrid working future according to new survey
Interactions Secures Patent for Intent and Entity Recognition, Real-Time Sentiment Understanding to Uplevel Customer Experience
Interactions, the world leader in conversational artificial intelligence (AI), announced that it has acquired another landmark patent. Continue reading Interactions Secures Patent for Intent and Entity Recognition, Real-Time Sentiment Understanding to Uplevel Customer Experience
Confidence in tech-enabled customer service remains low amongst UK consumers
Telephone is still widely perceived by consumers to be the customer service channel most likely to deliver a positive outcome, new research has found. Continue reading Confidence in tech-enabled customer service remains low amongst UK consumers
The Ultimate 5-step Detox Programme for Contact Centre Health
If the festive season left your frontline staff frazzled, now is the time to give them a welcome energy boost. Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023… Continue reading The Ultimate 5-step Detox Programme for Contact Centre Health