Eager to adapt to the digital habits and uses of its customers, Air France is offering a new communication channel with customers on WhatsApp. This free service is now available 7 days a week in 22 countries and in 4 languages (French, English, Italian, Brazilian/Portuguese). Continue reading Air France embarks on WhatsApp for a more direct relationship with its customers
Monthly Archives: January 2023
How the Metaverse Will Impact Customer Service
Kura, one of the UK’s leading customer service outsourcers explores some of the impacts that the metaverse will have on customer service and the customer experience… Continue reading How the Metaverse Will Impact Customer Service
NICE Announces Industry’s First Conversational CX With ChatGPT-Enabled CXone
NICE, the worldwide leader in AI-powered self-service and agent-assisted CX software, announced its integration of CXone Expert with OpenAI’s generative modelling used in ChatGPT. Continue reading NICE Announces Industry’s First Conversational CX With ChatGPT-Enabled CXone
BT and EE Select Hiya Protect for Spam and Fraud Call Protection in the UK
Hiya, the leading voice security company, announced a new agreement with the BT Group to provide the industry’s leading call protection service, Hiya Protect, for BT and EE users. Continue reading BT and EE Select Hiya Protect for Spam and Fraud Call Protection in the UK
TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA
TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced that Adam Foster has been named President of TTEC EMEA. Continue reading TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA
ITA Group Acquires HTK Limited to Enhance Customer Loyalty & Engagement Technology Capabilities
ITA Group, a global leader in corporate engagement solutions, has announced its acquisition of HTK Limited, a leading cloud-based software-as-a-service (SaaS) provider. Together, the companies can offer a custom-crafted customer loyalty and engagement solution for every client. Continue reading ITA Group Acquires HTK Limited to Enhance Customer Loyalty & Engagement Technology Capabilities