SugarCRM, provider of the award-winning AI-driven CRM platform, introduced powerful new digital self-service capabilities to help business-to-business sellers keep pace with customer demands. Continue reading SugarCRM Debuts New Digital Self-Service Capabilities
Monthly Archives: January 2023
Connect appoints Glen Robinson as Chief Operating Officer
Communications specialists Connect are pleased to announce the appointment of Glen Robinson as the company’s Chief Operating Officer. Glen, who has worked in established global organisations and more recently a VC-backed pre-profit business, joined in January 2023. Continue reading Connect appoints Glen Robinson as Chief Operating Officer
TTEC Digital introduces InteractionSync for Amazon Connect
TTEC announced that TTEC Digital has launched InteractionSync for Amazon Connect to provide contact centre agents with a unified view of Amazon Connect voice interactions within Microsoft Dynamics 365, fuelling exceptional customer experiences consistently with speed and quality. Continue reading TTEC Digital introduces InteractionSync for Amazon Connect
Mitel Enters Exclusive Negotiations with Atos to Acquire its Unified Communications & Collaboration Business (Unify)
Mitel, a global leader in business communications, announced it has entered exclusive negotiations with Atos to acquire Unify, the Unified Communications and Collaboration (UCC) and Communication and Collaboration Services businesses (CCS) of the Atos group. Continue reading Mitel Enters Exclusive Negotiations with Atos to Acquire its Unified Communications & Collaboration Business (Unify)
Helpshift Awarded Patent for Innovation Breakthrough in Customer Support: Bridging Mobile Phones, Console Gaming, TV Set Tops, and More
Helpshift, the established leader in in-app customer service and user support for mobile-first brands, recently acquired by Keywords Studios, announced that the company has been awarded a patent for its innovation breakthrough in mobile app support. Continue reading Helpshift Awarded Patent for Innovation Breakthrough in Customer Support: Bridging Mobile Phones, Console Gaming, TV Set Tops, and More
Alorica Launches Operations in Egypt and Poland
Alorica Inc., a trusted leader in next-generation customer experience (CX) solutions, announced its expansion plans into Africa and Europe through the launch of its operations in Cairo, Egypt and Łódź, Poland. Continue reading Alorica Launches Operations in Egypt and Poland