Route 101 has been named a Zendesk Partner Awards winner. The annual honour showcases leading businesses around the world who demonstrate outstanding results in innovation, expansion, growth and implementation. Continue reading Route 101 named Zendesk EMEA GTM Partner of the Year 2022
Monthly Archives: January 2023
NICE CXone Leads Market Share in DMG Consulting LLC’s Worldwide Cloud-Based Contact Center Report for 2022
NICE announced as a market share leader in DMG Consulting LLC’s Worldwide Cloud-Based Contact Center Infrastructure Market Share Report both in terms of cloud-based seats and revenue. Continue reading NICE CXone Leads Market Share in DMG Consulting LLC’s Worldwide Cloud-Based Contact Center Report for 2022
Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth
Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Kevin succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Continue reading Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth
Gupshup launches Auto Bot Builder powered by GPT-3
Gupshup, the world’s leading conversational engagement platform, announced the launch of Auto Bot Builder, a powerful tool that harnesses the power of GPT-3 to automatically and effortlessly build advanced chatbots tailored to enterprise requirements. Continue reading Gupshup launches Auto Bot Builder powered by GPT-3
Unbabel Acquires EVS Translations to Deliver Robust Multilingual Content Experiences
Unbabel, the AI-powered Language Operations (LangOps) platform that helps businesses deliver multilingual customer experience at scale, announced its acquisition of EVS Translations, a single-source translation supplier for all language requirements and market leader for premium human translations. Continue reading Unbabel Acquires EVS Translations to Deliver Robust Multilingual Content Experiences
InMoment Launches New XI Platform Innovations
InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced new and innovative capabilities to its award-winning XI Platform that enable organizations to deliver measurable business outcomes from customer experience (CX) initiatives. Continue reading InMoment Launches New XI Platform Innovations