Webhelp, a leading global customer experience and business solutions provider, announces it has expanded its leadership team further with the appointment of Samantha Williams as MD, Client Solutions. Continue reading Webhelp expands Leadership Team further with Appointment of new MD Client Solutions
Monthly Archives: January 2023
LeadDesk appoints Kai Leppänen as VP of SME Sales
Kai Leppänen has been appointed VP of SME Sales and member of the LeadDesk Plc Management Team. Continue reading LeadDesk appoints Kai Leppänen as VP of SME Sales
Yext Launches Integration with Apple Business Connect
Yext announced an integration with Apple Business Connect, a new, free tool that allows businesses of all sizes to claim their location place cards and customise the way key information appears to more than a billion Apple users across Apple Maps, Messages, Wallet, Siri, and other Apple apps. Continue reading Yext Launches Integration with Apple Business Connect
LiveChat Launches in Square App Marketplace to Provide Omnichannel Chat Features for Square Sellers
LiveChat, a provider of software solutions for managing business communication, announced the launch of its integration with Square, the globally trusted software, payments, and hardware company. Continue reading LiveChat Launches in Square App Marketplace to Provide Omnichannel Chat Features for Square Sellers
New research shows organisations are failing to grasp customer interaction needs
Over 70% of UK organisations which offer contact centre services are failing to implement new ways of communicating with their customers, a new survey shows. Continue reading New research shows organisations are failing to grasp customer interaction needs
TTEC Digital announces strategic CX partnership with Google Cloud
TTEC announced the expansion of its partnership with Google Cloud that will allow customers to use Google’s AI-powered Contact Center-as-a-Service (CCaaS) capabilities to strengthen the real-time interactions with customers across digital and live channels. Continue reading TTEC Digital announces strategic CX partnership with Google Cloud