Verizon Business announced a new suite of digital engagement capabilities for the Verizon Virtual Contact Center (VCC) to enhance the end-to-end digital customer journey from virtually anywhere and at any time. With a focus on creating smart, connected, self-service and human-assisted interactions throughout the entire customer journey, the latest VCC digital solutions were designed to facilitate exceptional customer experiences. Continue reading Verizon Virtual Contact Center improves customer experience interactions with new digital solutions
Monthly Archives: January 2023
Inbenta Secures $40M in Funding Led by Tritium Partners
Inbenta, a conversational AI platform designed to optimize customer experience, announced its closing of a $40M investment led by Tritium Partners. The investment will fund future product innovation and expansion into new markets. Continue reading Inbenta Secures $40M in Funding Led by Tritium Partners
Startek® Enters Into Definitive Agreement to Sell Interest in Contact Center Company
Startek, Inc., a global customer experience (CX) solutions provider, announced that ESM Holdings Limited, an indirect wholly-owned subsidiary of the Company, has entered into a definitive share purchase agreement with Arabian Internet and Communications Services Company (Solutions) to divest its stake in Contact Center Company (CCC) to Solutions. Continue reading Startek® Enters Into Definitive Agreement to Sell Interest in Contact Center Company
NICE Delivers New RPA Innovations leveraging AI To Achieve Complete Performance and Master CXi
NICE announced new RPA (Robotic Process Automation) capabilities in its latest release, using AI to identify focused opportunities for automation. With NEVA Discover’s new process analytics solution and semi-supervised machine learning, organisations can optimise their business process executed elements to achieve complete performance. Continue reading NICE Delivers New RPA Innovations leveraging AI To Achieve Complete Performance and Master CXi
IPI partners with Verint to deliver workforce engagement innovation
IPI, the contact centre specialist, announced that it has partnered with Verint® to deliver a new and complete enterprise-grade Workforce Engagement (WFE) solution portfolio to its clients. Continue reading IPI partners with Verint to deliver workforce engagement innovation
LAVG Optimises its Outbound Contact Centre Operations with Noetica
Noetica, a British company, developing software products for the global contact centre market, announced that LAVG is using its fully integrated outbound dialling solution to improve the debt recovery process. LAVG is a bailiff and debt collection organization in the Netherlands. Continue reading LAVG Optimises its Outbound Contact Centre Operations with Noetica