ServiceNow, the leading digital workflow company making the world work better for everyone, announced its newest generative AI solution, Now Assist for Virtual Agent, designed to create truly conversational experiences for more intelligent self‑service. Continue reading ServiceNow introduces Now Assist for Virtual Agent
Monthly Archives: June 2023
Qualtrics and Bain & Company Introduce Early Access to NPS® Outer Loop, an End-to-End Way to Manage Customer Experience Enhancement Opportunities
Qualtrics and Bain & Company, creators of Net Promoter Score® and Net Promoter SystemSM, announced the NPS® Outer Loop powered by Qualtrics for early access customers. Continue reading Qualtrics and Bain & Company Introduce Early Access to NPS® Outer Loop, an End-to-End Way to Manage Customer Experience Enhancement Opportunities
Lightico Acquires Vizolution as Demand Booms for Digital Customer Completion
Lightico, market-leading provider of digital customer interactions, announced its acquisition of Europe’s leading customer experience technology provider, Vizolution, which positions the joint company as the global leader in B2B2C Digital Completion for the financial services and telecom industries. Continue reading Lightico Acquires Vizolution as Demand Booms for Digital Customer Completion
Evolve IP Unveils Enhanced Contact Centre As A Service Solution As Omnichannel Focus Accelerates
Evolve IP has added a powerful new contact centre solution to its integrated collaboration services mix – as demand intensifies for a more centralised omnichannel customer experience across the EMEA region. Continue reading Evolve IP Unveils Enhanced Contact Centre As A Service Solution As Omnichannel Focus Accelerates
Hammer and Servion Announce Strategic Partnership to Accelerate Deployment of End-to-end CX Assurance for Omnichannel Contact Centres
Hammer, the leading global provider of end-to-end contact centre testing and CX assurance solutions, has announced a strategic partnership with Servion, a leading contact centre and CX solutions provider, to speed up the deployment of superior solutions that address the complexity of modern contact centre environments. Continue reading Hammer and Servion Announce Strategic Partnership to Accelerate Deployment of End-to-end CX Assurance for Omnichannel Contact Centres
SAP Emarsys Introduces Mobile Wallet for Personalized Customer Loyalty Experience
SAP Emarsys announced a new channel, Mobile Wallet, to expand its suite of omnichannel capabilities that empower brands to engage with customers anywhere. Continue reading SAP Emarsys Introduces Mobile Wallet for Personalized Customer Loyalty Experience