Calabrio, the workforce performance company, has announced that business process outsourcer (BPO) The Contact Company (TCC) has selected Calabrio ONE software to support the company’s ambitious growth plans. Continue reading The Contact Company Selects Calabrio WFM to Power BPO Operations
Monthly Archives: June 2023
Twilio and Google Cloud Expand Partnership to Improve Customer Experience with AI
Twilio and Google Cloud announced an expansion of their long-standing partnership to bring Google Cloud generative artificial intelligence (AI) to Twilio’s customer engagement products to improve experiences for millions of end users. Continue reading Twilio and Google Cloud Expand Partnership to Improve Customer Experience with AI
Intradiem Names Tim FitzGerald as New EVP of Sales
Intradiem, the leading provider of Intelligent Automation solutions for contact centre and back-office teams, announces that Tim FitzGerald has assumed the role of Executive Vice President of Sales, effective immediately. Continue reading Intradiem Names Tim FitzGerald as New EVP of Sales
Mosaicx Launches New Agent Program to Help Businesses Harness the Power of Conversational AI
Mosaicx, a cloud-based conversational AI solution, announced the launch of the new Mosaicx Agent program. Through the program, the Mosaicx sales team will partner with agents who have identified companies struggling to understand their AI options and together present the best Mosaicx solution to fit their needs. Continue reading Mosaicx Launches New Agent Program to Help Businesses Harness the Power of Conversational AI
Newest Genesys Generative AI Capabilities Boost Power of Experience Orchestration
Genesys® announced expanded generative AI capabilities for experience orchestration, helping organizations unlock deeper customer and operational insights using the power of Large Language Models (LLMs) as a force multiplier for employees. Continue reading Newest Genesys Generative AI Capabilities Boost Power of Experience Orchestration
SugarCRM and sales-i Announce Strategic Partnership
SugarCRM, provider of the award-winning AI-driven CRM platform, announced a new partnership with sales-i to improve B2B sales performance within the manufacturing, wholesale, and distribution sectors via enhanced customer insights, analytics, and intelligence, powered by artificial intelligence and machine learning. Continue reading SugarCRM and sales-i Announce Strategic Partnership