8×8, a leading integrated cloud communications platform provider, announced that Empire Merchants has deployed 8×8 XCaaS™ (eXperience Communications as a Service™), an integrated cloud contact centre and unified communications platform, across their operations to empower voice and contact centre communications. Continue reading Empire Merchants Selects 8×8 XCaaS for Enhanced Customer Communications and Engagement
Monthly Archives: June 2023
Vonage Opens Research and Development Centre of Excellence in India
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that it is furthering its commitment to driving innovation by opening a Research and Development (R&D) Centre of Excellence in India. Continue reading Vonage Opens Research and Development Centre of Excellence in India
Zenarate AI Coach Transforms How Agents Learn and Perform Through Natural Language AI Simulation Training
Zenarate, the leading natural language AI Simulation Training solution for customer and prospect-facing agents, announced it closed a $15M funding round led by Boston-based growth equity firm, Volition Capital. Continue reading Zenarate AI Coach Transforms How Agents Learn and Perform Through Natural Language AI Simulation Training
eGain launches one-of-a-kind pilot program for generative AI
eGain, the leading AI Knowledge platform for customer engagement automation, announced the launch of a unique pilot program to help businesses adopt generative AI in a risk-free way—eGain® Innovation in 30 Days™ for Generative AI. Continue reading eGain launches one-of-a-kind pilot program for generative AI
Twilio and Frame AI Announce Partnership to Uplevel Contact Centre Experiences with AI
Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, and Frame AI, the next-generation AI-driven platform for Customer Intelligence, announced a partnership to leverage AI to enhance customer engagement delivered within Twilio Flex. Continue reading Twilio and Frame AI Announce Partnership to Uplevel Contact Centre Experiences with AI
Mitel Celebrates a Legacy of Innovation at 50 Years
Mitel®, a global leader in business communications, is proud to celebrate its 50th anniversary this month. Since its founding in 1973, the company has been at the forefront of innovation in the communications industry, helping organizations worldwide connect and collaborate with ease. Continue reading Mitel Celebrates a Legacy of Innovation at 50 Years