Consumers have confidence in AI as a tool for transforming their customer experiences but have growing concerns over AI’s increased prevalence in other disciplines, according to new research from Pegasystems Inc., the low-code platform provider empowering the world’s leading enterprises to Build for Change®. Continue reading Study Finds Consumers Conflicted on Use of Artificial Intelligence
Monthly Archives: July 2023
Telescope Health Provides Vital Virtual Healthcare Powered by Vonage and SourceFuse
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, partners with SourceFuse, a leading provider of cloud-native, bespoke solutions and services, to offer the cutting edge technology businesses need to enhance engagement and connection to customers. Continue reading Telescope Health Provides Vital Virtual Healthcare Powered by Vonage and SourceFuse
Global first chat GPT-bot for European fintech industry launched by Infobip and LAQO
Global cloud communications platform Infobip and leading digital insurance company LAQO by Croatia insurance became the first to adopt a GPT-enabled digital assistant for customer support in the European fintech industry. Continue reading Global first chat GPT-bot for European fintech industry launched by Infobip and LAQO
Gartner Survey Finds 79% of Corporate Strategists See AI and Analytics as Critical to Their Success Over the Next Two Years
Seventy-nine percent of corporate strategists said that technologies such as analytics, artificial intelligence (AI) and automation will be critical to their success over the next two years, according to a survey by Gartner, Inc. Continue reading Gartner Survey Finds 79% of Corporate Strategists See AI and Analytics as Critical to Their Success Over the Next Two Years
LeadDesk acquires Länsilinkki Oy
LeadDesk is a leader in European cloud-based contact center software and is currently investing heavily in developing AI features. The company strengthens its telecom operator business (CPaaS) by acquiring the entire share capital of Länsilinkki Oy. Continue reading LeadDesk acquires Länsilinkki Oy
3Fiftynine and IRIS Audio Technologies sign partnership deal to bring voice isolation to call centres in Benelux
3Fiftynine and IRIS Audio Technologies have announced a partnership to bring IRIS Clarity’s AI-powered voice isolation software to contact centres in Benelux. Continue reading 3Fiftynine and IRIS Audio Technologies sign partnership deal to bring voice isolation to call centres in Benelux