Centrical, a global SaaS company, and a pioneer and leader of Performance Experience Management, announced that it has achieved the Amazon Web Services (AWS) Service Ready designation for Amazon Connect. Continue reading Centrical Achieves AWS Service Ready Designation for Amazon Connect
Monthly Archives: July 2023
8×8 Enhances Customer and Employee Experiences Across Cloud Contact Center and Unified Communications Platform
8×8, announced the latest customer and employee experience enhancements to the 8×8 XCaaS™ (eXperience Communications as a Service™) cloud platform, including improvements to 8×8 Supervisor Workspace, contact centre analytics tools, agent performance tracking capabilities, and streamlined customer journey mapping. Continue reading 8×8 Enhances Customer and Employee Experiences Across Cloud Contact Center and Unified Communications Platform
Verint Named a Leader in Frost & Sullivan’s Evaluation of End-to-End Customer Experience Platform Landscape
Verint® announced that the company is named a leader in Frost & Sullivan’s Evaluation of End-to-End Customer Experience Platform Landscape. Continue reading Verint Named a Leader in Frost & Sullivan’s Evaluation of End-to-End Customer Experience Platform Landscape
Marston Holdings partners with MaxContact to support business growth
Manchester-based customer engagement technology provider MaxContact announced its partnership with Marston Holdings, a leading solutions provider in corporate debt recovery. Continue reading Marston Holdings partners with MaxContact to support business growth
All You Need to Know About Creating Flexible Contact Centre Teams
Agents today expect far higher levels of flexibility than ever before. Nick Brook at Calabrio shares 7 winning strategies for driving all-round flexibility in contact centres. Continue reading All You Need to Know About Creating Flexible Contact Centre Teams
Ofgem announces new rules to improve customer service for homes and businesses
Energy regulator Ofgem has proposed a series of reforms to further improve standards of customer service for both businesses and households. Continue reading Ofgem announces new rules to improve customer service for homes and businesses