A Birmingham-based business outsourcing provider has hosted Mayor of the West Midlands Andy Street as it marks its next phase of growth. Continue reading Sigma Connected welcomes West Midlands Mayor as growth continues
Monthly Archives: July 2023
Videoslots chooses injixo as their workforce management solution
InVision Software, the company behind injixo, the cloud workforce management (WFM) application for customer service, is pleased to announce another new customer. Continue reading Videoslots chooses injixo as their workforce management solution
AWS and Twilio Deepen Relationship to Power Intelligence Driven Customer Engagement
Amazon Web Services (AWS) and Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced an extension of their longstanding strategic work together that will place powerful AI capabilities at the fingertips of Twilio customers. Continue reading AWS and Twilio Deepen Relationship to Power Intelligence Driven Customer Engagement
ASAPP Launches GenerativeAgent to Automate the Majority of Contact Center Interactions
ASAPP, the Generative AI company for contact centres, introduced GenerativeAgent, a product providing next-generation IVR and digital experiences. Continue reading ASAPP Launches GenerativeAgent to Automate the Majority of Contact Center Interactions
Talkmap® Announces Talkdiscovery® Version 8.0, Featuring Continuous Intent Discovery (CID)
Talkmap has been working with GPT and LLMs since 2018, leveraging our world-leading expertise in linguistics, LLMs, & generative AI to deliver patented, specialized AI within our own secure platform that provides unparalleled visibility for business leaders. Continue reading Talkmap® Announces Talkdiscovery® Version 8.0, Featuring Continuous Intent Discovery (CID)
NICE Launches ElevateAI “1K Every Day,” Delivering Greater AI Access To Customers of All Sizes
NICE announced ElevateAI’s “1K Every Day” initiative, extending the reach of its industry-leading on-demand AI services to organizations of all sizes. ElevateAI brings the power of NICE’s purpose-built Enlighten AI to the developer community. Continue reading NICE Launches ElevateAI “1K Every Day,” Delivering Greater AI Access To Customers of All Sizes