Medallia, the global leader in customer and employee experience, announced that it has been selected to deliver Permanent TSB’s Voice of the Customer (VoC) and employee experience programs. Continue reading Retail Bank Permanent TSB Transforms its Customer and Employee Experience with Medallia
Monthly Archives: July 2023
Qualtrics Launches XM/os2: The Next Generation of The Qualtrics Platform Fully Enabled With AI
Qualtrics, the leader and creator of the experience management (XM) category, announced XM/os2, the next generation of the Qualtrics platform, fully enabled with artificial intelligence (AI) to help organizations act with empathy and create more relevant and meaningful experiences. Continue reading Qualtrics Launches XM/os2: The Next Generation of The Qualtrics Platform Fully Enabled With AI
HGS Colombia to ramp up to more than 300 employees by end of 2023
Hinduja Global Solutions (HGS), a leading provider of solutions in digital consumer experience (CX), business process management (BPM) and digital media services, announced the inauguration of its multilingual customer experience (CX) hub in Barranquilla, Colombia. Continue reading HGS Colombia to ramp up to more than 300 employees by end of 2023
Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors
Derby City Council and Derby Homes are on a journey to innovate how they engage with residents, supplementing their main switchboard with phone-based artificial intelligence (AI) assistance. Continue reading Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors
ABN AMRO Finds Smarter and Faster Digital Customer Experiences with NICE CXone
NICE has announced that ABN AMRO, a leading eurozone financial institution located in the Netherlands, has deployed NICE CXone to expand its digital capabilities across all touchpoints and provide a smarter, faster customer experience across the entire journey. Continue reading ABN AMRO Finds Smarter and Faster Digital Customer Experiences with NICE CXone
New Local Government Contract Wins See Content Guru’s storm Platform Support Over 6M UK Citizens
Content Guru, Europe’s leading cloud contact centre and CX technology provider, has announced its growing momentum within local government. In the first half of 2023, Content Guru increased the number of councils in its customer base to cover an additional 2.5 million UK citizens, a growth of over 70%. Continue reading New Local Government Contract Wins See Content Guru’s storm Platform Support Over 6M UK Citizens