Sixty-two percent of customer service channel transitions are “high-effort” for customers, according to Gartner, Inc. Less than half of customers who experience a high-effort transition will use self-service again for their next interaction. Continue reading Gartner Survey Finds 62% of Customer Service Channel Transitions are “High-Effort”
Monthly Archives: July 2023
UserTesting and Contentsquare Partner to Enhance Digital Customer Experience for Organizations Worldwide
UserTesting, a leader in experience research and insights, announced a joint integration with Contentsquare, a global leader in digital experience analytics. Continue reading UserTesting and Contentsquare Partner to Enhance Digital Customer Experience for Organizations Worldwide
8×8 Launches New Technology Partner Ecosystem
8×8, a leading integrated cloud communications platform provider, announced the 8×8 Technology Partner Ecosystem, a new program that allows customer-first organizations to enhance customer experience by deeply embedding cutting-edge technologies, including leading AI capabilities, into the 8×8 platform with persistent data to enhance business intelligence, insights, and analytics. Continue reading 8×8 Launches New Technology Partner Ecosystem
Scott Murray, an Industry Veteran, to Join Talkmap Board of Directors
Talkmap, a leading AI-powered conversational intelligence platform that transforms call centre conversations into understanding and engagement, announced that Scott Murray will join its Board of Directors. Continue reading Scott Murray, an Industry Veteran, to Join Talkmap Board of Directors
DFS revamps online customer experience with CM.com’s AI-powered chatbot technology
DFS, the sofa expert, has partnered with CM.com, a global leader in cloud software for conversational commerce, to enhance its customer experience. The partnership enables DFS to provide an improved and more innovative service to customers, via the AI chatbot ‘Sofia’. Continue reading DFS revamps online customer experience with CM.com’s AI-powered chatbot technology
Tidio launches Lyro: The first conversational AI chatbot for SMBs
Tidio announced the launch of Lyro, the first conversational AI chatbot built for small and medium businesses. Representing the new step in customer service automation, Lyro stands out among other chatbot solutions on the market. Continue reading Tidio launches Lyro: The first conversational AI chatbot for SMBs