Cresta, a leading provider of generative AI for modern contact centres, announced that it has expanded its voice platform integrations to include hardphone functionality, enabling legacy, on-premise contact centres to access the benefits of the cloud, without fully committing to a cloud transformation. Continue reading Cresta Announces Expansion of Voice Platform Integrations to Include Hardphone Support
Monthly Archives: September 2023
Xoxoday announces a partnership with Comviva to enhance customer engagement solutions
Xoxoday, a leading global technology platform for employee, channel and customer engagement, has partnered with Comviva, the global leader in experience and data monetisation solutions. Continue reading Xoxoday announces a partnership with Comviva to enhance customer engagement solutions
New Study Shows GoTo Customers Reduce IT Support Time by 57%, Achieve Nearly 400% ROI with LogMeIn Rescue
GoTo, the company making IT management, support, and business communications easy with flagship products GoTo Resolve, GoTo Connect, and LogMeIn Rescue, announced findings from a new commissioned study conducted by Forrester Consulting on behalf of GoTo. Continue reading New Study Shows GoTo Customers Reduce IT Support Time by 57%, Achieve Nearly 400% ROI with LogMeIn Rescue
Zoom launches Workforce Engagement Management suite for contact centre teams
Zoom announced the general availability of Zoom’s Workforce Engagement Management suite, including Workforce Management and Quality Management for Contact Center customers, the latest additions to Zoom’s customer experience solutions portfolio that helps support teams create a better way to work. Continue reading Zoom launches Workforce Engagement Management suite for contact centre teams
Forsta, a Technology Company, Adds insidery to its Growing Portfolio of Technology Customers in Germany
Forsta, the leading technology company in transforming the human experience (HX) across customer, employee, patient, member and consumer journeys, announced it has expanded its portfolio of technology customers in the DACH region via the addition of insidery, a consulting and market research agency that specializes in delivering relevant insights and concrete ideas to marketing and strategy decision-makers. Continue reading Forsta, a Technology Company, Adds insidery to its Growing Portfolio of Technology Customers in Germany
Uniphore Ups the Ante for Customer-Centered Innovation with New AI Solutions for the Global Enterprise
Uniphore, one of the world’s largest AI-native, enterprise SaaS companies, announced U-Capture, the only enterprise AI solution that can capture both structured and unstructured data with full data sovereignty, enabling automation, analytics and action from connected applications across a platform. Continue reading Uniphore Ups the Ante for Customer-Centered Innovation with New AI Solutions for the Global Enterprise