CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces a partnership with Zenylitics, a leading provider of speech analytics program management and quality assurance services. Zenylitics will incorporate the CallMiner Eureka speech analytics platform with its extensive contact center and speech analytics expertise to provide full-service QA solutions while delivering significant value with analytics initiatives to drive client revenue and market share. Continue reading CallMiner Eureka Selected to Help Zenylitics Bring the Power of Speech Analytics to Small and Mid-Sized Businesses
Monthly Archives: July 2017
Alaska National Insurance Company Implements Cincom’s Customer Communications Software
Cincom Systems, a worldwide software provider, announced that Alaska National Insurance Company, a leading insurer offering a comprehensive spectrum of commercial lines insurance coverage, has successfully implemented Cincom Eloquence® as its new customer communications solution. Continue reading Alaska National Insurance Company Implements Cincom’s Customer Communications Software
TMC names Aspect Software’s Aspect Via™ Enterprise a 2017 Communications Solutions Product of the Year Award Winner
Aspect Software, a leading provider of fully integrated consumer engagement, workforce optimization, and self-service solutions announced that TMC, a global, integrated media company, has awarded Aspect Via™ Enterprise a 2017 Communications Solutions Product of the Year Award. The Communications Solutions Product of the Year Award is one of TMC’s most coveted awards, recognizing exceptional products and services. Continue reading TMC names Aspect Software’s Aspect Via™ Enterprise a 2017 Communications Solutions Product of the Year Award Winner
Nuance Introduces IVR to Digital for AI-Driven Customer Engagement
Nuance announced IVR to Digital, an offering that further strengthens the Omni-Channel Customer Engagement Platform, as part of a series of cognitive and conversational AI innovations for customer care. To address rising consumer expectations for seamless and effortless service amidst an evolving landscape of digital and mobile channels, Nuance’s solutions are powering a new generation of customer engagement that enables enterprises to communicate with their customers anytime, anywhere, and through virtually any channel. Continue reading Nuance Introduces IVR to Digital for AI-Driven Customer Engagement
Verint and Group Elite Communications Announce New Partnership
Verint® announced a new partnership with Group Elite Communications, a premier provider of professional and managed services for workforce optimization and other solutions in the North America, Europe, the Middle East and Africa (EMEA) regions. Through this relationship, North American and EMEA customers can now combine Group Elite’s award-winning professional sales, services, support and consulting with Verint’s industry-leading Customer Engagement™ solutions, available in the cloud, on-premises or a hybrid model. Continue reading Verint and Group Elite Communications Announce New Partnership
Vocare selects Quinyx as Workforce Management Provider
Vocare, a leading national specialist provider of urgent care services has chosen Quinyx as its urgent care workforce management solution. Continue reading Vocare selects Quinyx as Workforce Management Provider