Verint®, The Customer Engagement Company™ announced enhancements to its Community™ solution, available in the cloud or on-premises. The Community solution is an important component of the company’s automated Intelligent Self-Service portfolio, which includes web self-service, knowledge management (KM), intelligent virtual assistant (IVA) and interactive voice response (IVR). Continue reading Verint Community Modernizes Self-Service, Driving Deeper Customer Relationships
Monthly Archives: October 2018
Messaging Customer Service Makes Sparkcentral One of 2018’s Top 10 CX Solution Providers
Today, the “new kid” on the customer service block, Sparkcentral, the enterprise messaging customer service platform company, announces that it has been recognized as one of the Top 10 Customer Experience Solution Providers in 2018 by Marketing Tech Outlook. Continue reading Messaging Customer Service Makes Sparkcentral One of 2018’s Top 10 CX Solution Providers
Robotic Assurance: UK Businesses Must Inspire Employees to Embrace Robots and Automation
More than a third (34.2%) of UK workers believe that robots and automation will deliver more interesting and creative jobs for future generations, according to new research. However, the majority of employees require more education to understand the technology’s capabilities, revealing an urgent need for UK businesses to provide comprehensive training during RPA on-boarding. Continue reading Robotic Assurance: UK Businesses Must Inspire Employees to Embrace Robots and Automation
Talkdesk Raises $100 Million to Power the Contact Centre of the Future
Talkdesk, the fastest growing Contact Centre as a Service provider announced $100 million in Series B funding led by Viking Global Investors with participation from existing investor DFJ. As the largest round ever raised for a private company in the contact center industry, the funding is strong validation of the company’s current performance and future potential. Continue reading Talkdesk Raises $100 Million to Power the Contact Centre of the Future
Lithium Technologies and Spredfast Complete Merger
Lithium Technologies and Spredfast announced the closing of their merger transaction. Individually, each is the category creator and leader in social customer care and social media marketing. The combination of Lithium and Spredfast’s expertise and technology creates an unparalleled ability to connect with the customer wherever they are. Continue reading Lithium Technologies and Spredfast Complete Merger
AKYTA Helps Entrust Energy Reduce Costs by 50 Percent Using Genesys Cloud Solution
Entrust Energy, a Houston-based retail energy company, has significantly reduced costs by deploying the Genesys® PureCloud® platform. PureCloud is an all-in-one cloud customer engagement and employee collaboration solution from Genesys, the global leader in omnichannel customer experience and contact centre solutions. Continue reading AKYTA Helps Entrust Energy Reduce Costs by 50 Percent Using Genesys Cloud Solution