Moneypenny is thrilled to be launching a new and improved app to help clients get the very best from our Telephone Answering Service. The app – available for download in both the App Store and Google Play Store – encourages users to work smarter with cutting-edge tools like in-app calling, voicemail transcription and outbound calling from business numbers. Continue reading Moneypenny announces launch of new Telephone Answering app
Monthly Archives: May 2019
WEBTEXT Combine Artificial Intelligence with Smart Messaging to Improve Customer Experience
WEBTEXT, a leading provider of enterprise messaging announced that its ServiceNow CRM messaging solution is being deployed by NOW customers in North America. Continue reading WEBTEXT Combine Artificial Intelligence with Smart Messaging to Improve Customer Experience
Synergy Ranks Mitel Number One In Cloud
For the seventh year in a row, Synergy Research Group has named Mitel as the leader in total cloud seats with close to 4.7 million users worldwide – more than 1.5 million seats ahead of the next closest competitor. Continue reading Synergy Ranks Mitel Number One In Cloud
Thunderhead Selected By Uniper to Recharge Engagement Strategy
Thunderhead’s market-leading ONE Engagement Hub has been selected by leading international energy company Uniper. With operations in more than 40 countries and around 12,000 employees, Uniper combines a portfolio of technologically advanced large-scale assets with outstanding technical and commercial expertise to deliver flexible, bespoke energy products and services with agility, precision and speed. Continue reading Thunderhead Selected By Uniper to Recharge Engagement Strategy
LogMeIn’s GoToMeeting and Bold360 Win Gold Stevies® from the 2019 American Business Awards®
LogMeIn announced that two of its popular Unified Communications & Collaboration (UCC) and Customer Engagement and Support products have been awarded Gold Stevies® at the 17th Annual American Business Awards. GoToMeeting took home the Gold for best Collaboration/Social Networking Solution and Bold360 received a Gold for best Relationship Management Solution. Continue reading LogMeIn’s GoToMeeting and Bold360 Win Gold Stevies® from the 2019 American Business Awards®
Unbabel supports easyJet to create international customer service ‘super agents’
Unbabel, the AI-powered, human-refined Translation-as-a-Service platform, has partnered with easyJet, Europe’s leading airline, to drive new efficiencies and improved service to its customers across multiple languages. Continue reading Unbabel supports easyJet to create international customer service ‘super agents’